Help Desk Support Specialist

The Help Desk Support Specialist role at University Health in San Antonio, TX is an onsite position with an hourly rate of USD 1,905 to 2,675 per hour.

Responsibilities

• Handles trouble calls related to online services, network connectivity, and end-user issues.
• Acts as the first point of contact for users seeking assistance.
• Captures problem details and either resolves the issue or ensures timely escalation to the appropriate support level.
• Advocates for and promotes the Health System's Guest Relations Policy.