Help Desk Support Specialist

This on-site Help Desk Specialist role at University Health focuses on resolving trouble calls related to online services, networks, or end-user issues, documenting incidents, and guiding escalation to the appropriate support level while upholding the Health System's Guest Relations Policy.

Overview

As an on-site Help Desk Specialist, you will manage trouble calls concerning online services, network functionality, and end-user problems. You will serve as the initial point of contact for users seeking technical assistance and will document each incident from intake to resolution. You will perform basic troubleshooting and determine when escalation to the appropriate support level is necessary. In every interaction, you will uphold the Health System's Guest Relations Policy to ensure courteous, professional service.

Responsibilities

• Handles trouble calls about online services, network issues, and end-user problems.
• Acts as the primary point of contact for end-users seeking assistance.
• Documents each issue and resolves it when possible, or ensures timely escalation to the appropriate support level.
• Promotes and reinforces the Health System's Guest Relations Policy.

Location

San Antonio, TX (onsite)

Compensation

USD 19 - 26 per hour