Help Desk Technician I

Responsibilities

• Provide technical support via phone, remote access, in-office, and on-site visits during normal business hours
• Offer phone guidance to users on how to operate their computer systems
• Monitor the support ticket queue and manage tickets accordingly
• Resolve tickets sourced from the queue and document outcomes
• Identify and escalate critical events as needed
• Install, reinstall, configure, and troubleshoot desktop operating systems, software, and hardware
• Install and troubleshoot hardware and peripheral components such as monitors, keyboards, and printers
• Maintain open communication with team members to assist in resolving client issues
• Answer Ranger Help Desk requests when feasible
• Keep accurate inventory of end-user equipment
• Receive and escalate service requests requiring enhanced response
• Act as an escalation point for performance issues
• Occasional travel may be required
• Other duties as assigned

Requirements

• Vocational training with equivalent experience in computer science, networking, computer repair, business systems, or related technical fields; or 2+ years of end-user support experience
• Proven ability to work effectively in a team environment as well as independently, with strong multitasking and adaptability to frequent change
• Strong interpersonal and organizational skills, with a commitment to delivering quality service
• Excellent customer service abilities
• Strong verbal and written communication skills
• Technical competencies include: multiple anti-malware solutions, backup solutions, network cabling, VPN configuration and troubleshooting, network printer troubleshooting, Active Directory user configuration and management, and network support and administration

Technologies

• Windows operating systems
• Microsoft Office
• Windows 7, Windows 8, Windows 10
• Active Directory
• VPN

Benefits

• Medical, Dental, and Vision benefits
• Flexible Spending Account or Health Savings Account
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• 401(k) retirement plan with employer match
• Paid Time Off, subject to eligibility

Pre-Employment Requirements

• Must complete and pass all required pre-employment screenings

About the Company

Ranger Energy Services offers a comprehensive benefits package, including Medical/Dental/Vision coverage, Flexible Spending Account or Health Savings Account options, Life Insurance, Short- and Long-Term Disability Insurance, an Employee Assistance Program, a 401(k) Retirement Plan with Employer Match, and Paid Time Off, with eligibility standards that apply.