Help Desk Technician

The Help Desk Technician will join iStaffing inc in Santa Ana, CA onsite as the first point of contact for technical support, handling troubleshooting, onboarding and offboarding, and ticket management.

Role Overview

As a frontline member of the IT team, you will be the initial point of contact for internal users requesting technical assistance. You will triage requests received through phone, email, or the ticketing system, perform basic troubleshooting, and collaborate with the broader IT team to maintain a stable, user-friendly technology environment. This role emphasizes reliable issue resolution, thorough documentation, and contributing to a growing knowledge base.

Responsibilities

• Be the primary contact for internal users needing technical assistance via phone, email, or the ticketing system.
• Diagnose and resolve issues affecting Windows and macOS workstations.
• Troubleshoot problems within Microsoft 365 applications such as Outlook, Teams, and Office.
• Assist with password resets and account access issues.
• Resolve printer, peripheral, and basic network connectivity problems.
• Log, categorize, prioritize, and manage support tickets with accuracy.
• Perform remote troubleshooting using approved support tools.
• Support employee onboarding and offboarding, including account setup and deactivation.
• Document solutions and contribute to improvements in the IT knowledge base.

Requirements

• 3 years of IT support or help desk experience.
• 2+ years of networking experience.
• Strong troubleshooting skills across hardware, software, and basic networking.
• Experience with Microsoft 365, ticketing systems, and remote support tools.
• Strong communication skills and a customer‑service mindset.
• Detail‑oriented with strong problem‑solving abilities.
• Degree in IT, Computer Science, or a related field preferred.

Technologies

• Windows
• macOS
• Microsoft 365
• Outlook
• Teams
• Office
• Ticketing systems
• Remote support tools

Benefits

• Dental insurance
• Paid time off

Compensation

Pay rate: $25.57 - $32.00 per hour

Work Location

Onsite in Santa Ana, California