Help Desk Technician

The Help Desk Technician role provides essential onsite IT support for MBTS faculty, staff, and students. This part-time, on-site position in Kansas City, MO delivers Tier I and II technical assistance, classroom technology support, and user account management to help ensure reliable campus systems. Support is provided through phone, remote, and in-person channels, with coverage of the service desk and classroom technology tasks.

Responsibilities

• Maintain a high level of customer service across all user groups
• Deliver Tier I technical support and troubleshooting
• Provide phone, remote, and in-person assistance
• Offer service desk coverage within the office space
• Support classroom technology, including Airtame and Airtame Hub deployments
• Assist with TV connections and iPad attendance software
• Manage user accounts, including new account creation and password resets
• Troubleshoot network connectivity issues
• Support both Windows and Mac operating systems
• Administer and troubleshoot phone systems and cell phones
• Provide basic end-user troubleshooting for campus software and systems

Requirements

• Current student of MBTS or Spurgeon College, eligible for Federal Work Study via FAFSA
• Christian with high integrity, actively pursuing a relationship with God
• Minimum of one year of professional experience in the field
• Related certifications considered
• Proficient in Windows operating systems, including Windows 10 and 11
• Experience with iPad and MacBook devices
• Strong knowledge of Active Directory users and computer operations
• Advanced technical troubleshooting skills
• Experience with academic systems, CAMS enterprise SIS and Canvas, strongly preferred
• Self-starter capable of working independently and within a team
• Positive attitude, willingness to learn, and ability to manage multiple requests
• Ability to pass background screening, including driving record
• Eligible to work in the United States

Technologies

• Windows 10
• Windows 11
• iPad
• MacBook
• Active Directory
• CAMS enterprise SIS
• Canvas
• Airtame
• Airtame Hub

Working Conditions

• Shared office environment
• No more than 20 hours per week

Physical Requirements

• Frequently sit or stand for extended periods at a desk or computer station
• Occasional bending, kneeling, climbing, walking, and crouching as required
• Occasionally stand for extended periods
• Reach with arms and work with hands above head
• Work in tight spaces as needed
• Lift and/or move up to 25 pounds
• Vision abilities including near, far, color, peripheral, depth perception, and focus adjustment