Help Desk Technician role at Watchkeep, onsite in West Reading, PA.

Responsibilities

Deliver customer technical support for hardware and software products
Operate in a fast paced help desk environment, resolving tickets efficiently and ensuring customer satisfaction
Configure and deploy Windows workstations, including user profiles and software deployments
Engage with multiple technologies and managed services tools
Grow through experience and the Watchkeep Ramp Program

Requirements

Knowledge of Windows installation steps, file locations, and registry settings
Desktop level networking familiarity
End user support for Windows 10 and Windows 11 desktops and applications
Strong written and verbal communication abilities
Ability to lift up to 30 pounds
Occasional local travel required; valid driver's license and reliable transportation

Technologies

Windows 10
Windows 11
Windows Server

Licenses and Certifications

Driver's License (Required)

Experience

Microsoft Windows Server: 1 year (Preferred)

Job Details

Location: West Reading, PA (onsite)
Salary: USD 40,000 - 52,000 per year
Job Type: Full-time

Benefits

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

About Watchkeep

Watchkeep is a growing technology services company serving small and mid-size businesses and non-profits in Eastern Pennsylvania since 2006. The focus is on supporting clients with day-to-day IT needs while investing in our employees, and the team emphasizes strong customer focus and collaborative success.

Application Question

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Help Desk Technician

Job Description