Help Desk Technician

The Help Desk Technician role with Vista Defense Technologies supports the Naval Hospital in Jacksonville, FL on site. The position centers on printer and device troubleshooting, Windows support, ticketing workflows, and handling basic network issues.

Responsibilities

• Expertise in printer functions and connectivity with hands-on troubleshooting of printing and scanning devices, including networked multifunction devices (MFDs) such as Xerox models.
• Experience using trouble ticket systems such as NHJ Trouble Ticket System or Remedy (or equivalent), with thorough documentation within the system.
• Proficiency with Windows 11 and familiarity with current Windows versions, maintaining awareness of future Windows releases as they become available.
• Knowledge of email, encryption, and mobile device support for Apple iOS, Android, and BlackBerry platforms.
• Ability to maintain an accurate hardware and accessories inventory and communicate program needs to the Contracting Officer Representative (COR).
• Experience with software suites including Microsoft Office and Adobe, maintaining current knowledge of future releases.
• Foundational networking understanding, including troubleshooting network and cable connectivity with Fluke equipment.
• Experience with installation and troubleshooting of IP cameras.
• Certifications and education: Current Security+ CE (enrolled in CEP) certification.
• Must meet at time of award and maintain all Information Assurance Training (IAT) Level II requirements as outlined in the Information Assurance/ Cyber Security Workforce Improvement Program.

Requirements

• Two years of experience with basic troubleshooting of mobile computing devices, including tablet PCs, notebook PCs, BlackBerry devices, Android devices, and Apple devices.
• Experience with Juniper Virtual Private Network (VPN) or similar VPN program, including troubleshooting VPN connections.
• Experience using remote support tools such as Dameware or Hyena.
• SECRET security clearance and CompTIA Security+ are required for consideration.
• Must hold a current Security+ CE certification (enrolled in CEP) prior to accepting employment with Naval Hospital Jacksonville.

Technologies

• Windows 11
• NHJ Trouble Ticket System
• Remedy
• Fluke equipment
• IP cameras
• Microsoft Office
• Adobe
• Apple iOS
• Android
• BlackBerry
• Xerox MFDs
• Dameware
• Hyena
• Juniper VPN

Benefits

• Paid holidays
• Paid time off including sick and vacation leave
• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Short-term disability
• Long-term disability
• Company-paid life insurance
• 401(k) with company match and discretionary profit sharing
• Tuition reimbursement