Help Desk Technician I (Tier 1 Support)

Alanric Food Distributors Inc is hiring a Help Desk Technician I (Tier 1 Support) in West Deptford, NJ to deliver reliable, first-line help for employees using everyday technology. This onsite role focuses on responsive support and hands-on ownership of common workplace IT needs, with a salary range of USD 50,000 to 60,000 per year.

What you’ll do

You will serve as the first point of contact for employees who run into technical issues. Using a ticketing system and direct communication channels, you’ll help resolve problems quickly and professionally while supporting day-to-day business operations.

• Provide first-level technical support for employees via ticketing system, phone, email, and in-person requests.
• Troubleshoot hardware, software, printing, and connectivity issues.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals.

Systems and tools you’ll support

This role includes hands-on experience supporting enterprise systems and modern workplace technology, including:

• Microsoft 365
• Endpoint management
• Networking
• Cybersecurity technologies
• Printing

Experience emphasis

As a Tier 1 support technician, you’ll focus on timely resolution of common issues and on maintaining employee-ready devices and peripherals. The work spans troubleshooting across hardware and software, addressing printer and connectivity problems, and ensuring desktops, laptops, mobile devices, and related equipment are properly installed and configured.