Help Desk Technician - TS/SCI W/ Polygraph

In Washington, DC, this on-site Help Desk Technician role supports end-user technology across network, desktop, and systems environments within a government-focused IT organization. The position demands US citizenship, a TS/SCI clearance with CI Polygraph, and Security+ CE certification, paired with an AA or AS degree and at least four years of related experience.

Responsibilities

• Provide technical support and troubleshooting for network, desktop, and/or systems hardware and software.
• Resolve technical problems and respond to queries by telephone or self-service ticket in support of internal and external customers' computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• Route calls to product line specialists, application, or system support specialists when needed.
• Maintain and update records and tracking databases; alert management to recurring problems and patterns of problems.

Requirements

• Help Desk Technician IV - AA/AS and 5+ years of experience
• Years of experience can count in place of education and education can count in place of years of experience in some cases.
• Security+, CE - Comptia Security+ - Comptia Security+
• PWS 9.1 ( ITIL, A+, HDI-CSR, MS 365)
• TS/SCI and CI Polygraph Required; US Citizenship Required
• 4+ years of related experience

Technologies

• MS 365

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Work Requirements

• Years of Experience 4 + years of related experience
• may vary based on technical training, certification(s), or degree

Certification

• Security+, CE - Comptia Security+ - Comptia Security+

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $33.52 - $45.34. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our custo