Helpdesk Specialist

Join Deceuninck North America in a Monroe, OH onsite role supporting internal users with first-line IT helpdesk services.

Responsibilities

• Manage and resolve IT helpdesk tickets as first-line support for end users
• Deliver timely, effective technical support to internal users on-site and remotely
• Work to prevent system downtime and reduce interruptions to end-user productivity
• Triage end-user reported incidents by analyzing issues, identifying root causes, and applying solutions
• Install, maintain, and troubleshoot hardware, software, and supported applications
• Support hardware and mobile device deployment, including replacements and lifecycle management
• Perform basic network and WiFi troubleshooting, monitor connectivity, and escalate issues when needed
• Support and maintain time clocks and badge readers with basic troubleshooting and resolution
• Collaborate with IT/OT personnel to support smooth operation across office and manufacturing environments
• Partner with the Global IT team on incidents, IT standards, and continuous improvement initiatives
• Document troubleshooting steps, resolutions, and known issues; contribute to the IT knowledge base
• Assist in developing, documenting, and continuously improving IT policies, procedures, and security standards

Requirements

• High school diploma or bachelor’s degree in Information Technology (or a related technical field)
• Understanding of IT infrastructure, including hardware, operating systems, and networking fundamentals
• Strong willingness to learn new technologies and develop technical skills
• Prior experience in IT support or helpdesk is a plus, but not required