Join Deceuninck North America in a Monroe, OH onsite role supporting internal users with first-line IT helpdesk services.

Manage and resolve IT helpdesk tickets as first-line support for end users
Deliver timely, effective technical support to internal users on-site and remotely
Work to prevent system downtime and reduce interruptions to end-user productivity
Triage end-user reported incidents by analyzing issues, identifying root causes, and applying solutions
Install, maintain, and troubleshoot hardware, software, and supported applications
Support hardware and mobile device deployment, including replacements and lifecycle management
Perform basic network and WiFi troubleshooting, monitor connectivity, and escalate issues when needed
Support and maintain time clocks and badge readers with basic troubleshooting and resolution
Collaborate with IT/OT personnel to support smooth operation across office and manufacturing environments
Partner with the Global IT team on incidents, IT standards, and continuous improvement initiatives
Document troubleshooting steps, resolutions, and known issues; contribute to the IT knowledge base
Assist in developing, documenting, and continuously improving IT policies, procedures, and security standards

High school diploma or bachelor’s degree in Information Technology (or a related technical field)
Understanding of IT infrastructure, including hardware, operating systems, and networking fundamentals
Strong willingness to learn new technologies and develop technical skills
Prior experience in IT support or helpdesk is a plus, but not required

Helpdesk Specialist

Job Description