Helpdesk Technician
Job Description
EasyIT is hiring a Helpdesk Technician for an on-site Managed Services Provider support role in Central Ohio (Dublin, OH).
Responsibilities
- Respond to client support requests and manage incoming tickets
- Provide desktop support to client users and troubleshoot desktop issues
- Deliver basic technical support at the network level, covering LAN and WAN
- Communicate with customers as needed, including updates on incident progress and notifications for impending changes and agreed outages
- Track and update issue status and work progress in the company ticketing system
- Work with the IT team to resolve escalated problems and maintain client support quality
Requirements
- Excellent Customer Service skills
- Ability to follow direction from the Client Services manager and coordinate with the Dispatcher to handle service requests
- Desktop OS troubleshooting experience
- Desktop builds experience
- Virus eradication experience
- Basic networking concepts knowledge
Benefits
- 401(k) with matching
- Health, dental, vision, and life insurance
- Paid time off + parental leave
- Tuition reimbursement & professional development support
- Employee assistance & referral programs
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Tuition reimbursement
Schedule
- Monday–Friday with standard 8-hour shifts
- Occasional on-call rotation (bonused)
Job Details
- Location: Central Ohio (On-Site), work location: in person
- Work Site: Dublin, OH 43017
- Job type: Full-time
- Compensation: $40,000–$55,000 per year + bonus opportunities
- Relocation: Relocate to Dublin, OH 43017 before starting work (Required)
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