Helpdesk Technician - 3rd Shift

This is a third shift on-site information technology support role based in Dimondale, Michigan. The position offers compensation in the range of USD 23 to 31 per hour and entails logging requests, diagnosing issues, and assisting with software and hardware troubleshooting for State of Michigan employees and partners.

Responsibilities

• Providing IT support to State of Michigan employees and partners.
• Log and track requests received from clients.
• Investigate, evaluate and resolve reported support issues and requests.
• Provide technical assistance in the implementation of technology and automation initiatives.
• Log, categorize, prioritize incidents.
• Perform initial diagnosis and determine if escalation is necessary.
• Install and maintain software.
• Serve as a troubleshooter in the implementation and use of workstations and associated software and hardware.
• Answer technical phone lines.

Requirements

• Certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum.
• Information Technology Technician 7: No specific type or amount is required.
• Information Technology Technician 8: One year of experience equivalent to an Information Technology Technician 7.
• Information Technology Technician E9: Two years of experience equivalent to an Information Technology Technician, including one year equivalent to an Information Technology Technician 8.

Alternate Education and Experience

• Significant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college level curriculum may be substituted for the post-secondary certificate.
• Possession of an associate's degree in information systems, data processing, electronics technology, or microcomputer systems may be substituted for one year of information technology technician work experience.

Additional Requirements and Information

View the job specifications at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/I/InformationTechnologyTechnician.pdf (Download PDF reader)

Please attach your cover letter, resume, and OFFICIAL transcript to your application.

Failure to do so will result in your application not being considered.

In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment.

DTMB Human Resources uses E-Verify in conjunction with the federal I-9 form to verify authorization of employment.

DTMB does not participate in STEM-OPT.

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator (Download PDF reader) for the agency that posted this position vacancy.