HVAC Technical Support

CaptiveAire offers an engaging, on-site HVAC Technical Support role in Bedford, PA with a comprehensive benefits package and a culture that values continuous learning, collaboration, and open communication. This in-office position provides hands-on support to service technicians, installers, customers, and sales staff, along with opportunities to grow through training and hands-on problem solving.

Benefits

• Medical, dental and vision insurance
• Disability and life insurance based on medical plan election
• 401(k) with employer match
• Paid holidays
• PTO based on tenure
• Flexible spending account (FSA)
• Tuition reimbursement
• Tenure awards
• Employee referral bonus program
• Relocation assistance

Why Work For CaptiveAire

• Capable of delivering fully integrated HVAC solutions as the nation's leading manufacturer of commercial kitchen ventilation systems, now offering fans, heaters, ductwork and equipment under one roof
• Over four decades of industry leadership with innovative technology, responsive service, competitive pricing, and fast lead times
• Commitment to providing high quality products and service at meaningful value
• Emphasis on employee development through ongoing product training and company-produced technical resources

Employee Perspectives

• Many employees value a culture of continuous learning, strong teamwork, and meaningful connections with customers and colleagues
• Leadership engagement is described as open and supportive, with ideas and concerns welcomed
• The environment fosters collaboration across functions, avoiding siloed thinking
• The organization moves quickly, prioritizing end users and practical impact on the HVAC landscape

Responsibilities

• Handle technical support calls from internal and external service technicians, installers, customers, and sales staff
• Process parts order calls and emails, including part lookup, identification, and order processing
• Provide post-sales technical support, including equipment troubleshooting and applications assistance by phone and email
• Maintain excellent customer service and a professional demeanor at all times
• Log results of all calls in the service notes system
• Provide requested information such as submittal drawings, wiring diagrams, and installation recommendations
• Follow up on inquiries to ensure job completion and customer satisfaction
• Approve and process warranty orders as needed
• Participate in special projects and training as directed by management

Requirements

• Minimum of 5 years of HVAC or electrical knowledge; commercial/industrial experience preferred
• Ability to thoroughly read electrical schematics
• Strong customer service skills
• Capacity to work under pressure and multitask
• Professional verbal and written communication abilities
• Proficiency with computers
• Strong problem-solving abilities
• This is an in-office role, not remote

Location and Compensation

Location: Bedford, PA — on-site, non-remote

Salary: USD 65,000 - 95,000 per year, base with potential monthly bonus based on productivity and profits. Negotiable based on experience.