I.T. Helpdesk Technician

The I.T. Helpdesk Technician serves as the primary point of contact for theater employees, helping identify, diagnose, mitigate, and resolve computer technology issues. The role supports a dependable and productive computing environment across Seattle Rep and related shared services, with primarily on-site, in-person work aligned to performance needs.

Key Responsibilities

• Serve as the primary contact for theater staff to address I.T. issues and requests, providing in-person and virtual support for hardware, software, and printer troubleshooting, as well as software installations and ongoing support.
• Handle cybersecurity response activities, including incident identification, mitigation, and resolution, with virus and malware removal as needed.
• Maintain computing device inventory and complete general maintenance tasks such as PC imaging, component swaps, BIOS troubleshooting, and hardware decommissioning.
• Respond to incoming I.T. requests, prioritize by urgency, and manage request tracking and resolution through a helpdesk ticketing system, including documentation of progress, notes, and outcomes.
• Administer user account lifecycles and directory updates, including distribution lists, access permissions, and security controls and policies across hybrid Windows Server and Microsoft 365 environments.
• Support staff training and education across a range of technical comfort levels through clear communication, patience, compassion, and constructive guidance.
• Assist users with other business systems by performing initial investigation and troubleshooting and coordinating with external support contacts when required.
• Troubleshoot network and server infrastructure issues in collaboration with other I.T. staff and contractors.
• Collaborate on larger network and server projects, including upgrades, replacements, and decommissions.
• Partner with I.T. staff and contractors on technology project work such as shared files and project planning systems (information resource collaboration).
• Partner with I.T. staff and contractors on technology project work including network and server infrastructure updates.
• Partner with I.T. staff and contractors on technology project work including incident response and disaster recovery processes.
• Contribute to management of end-user I.T. and system process documentation, including how-to articles, training resources, and shared policy libraries.
• Maintain familiarity with I.T. budget and resource allocation while pursuing creative and cost-effective solutions to technical needs.
• Communicate and collaborate with Business Operations, Finance, HR, Facilities, and other teams across the theaters to support daily work, projects, and initiatives.
• Contribute to the collaborative and collegial health of Seattle Rep and Seattle Children’s Theatre, and actively support the organizations’ EDI (equity, diversity & inclusion) work.
• Engage with and help embody Seattle Rep’s and SCT’s missions, visions, and values in all aspects of work.

Required Qualifications

• Bachelor’s degree (or equivalent experience)
• Two to four years of hands-on technical experience (or educational equivalent) with a desire to grow professional skills
• Desktop support experience (Windows and Mac)
• Mobile device support familiarity (iOS and Android)
• Microsoft 365 applications and administration, with particular familiarity with SharePoint/OneDrive
• Familiarity with Windows Server
• Cybersecurity and antivirus solutions experience
• Active Directory and Entra
• Strong interpersonal skills, including diplomacy and thoughtful written and verbal communication across employees with a wide range of technical expertise and I.T. comfort levels
• Attention to detail and quality of work
• Ability to determine urgency, prioritize multiple tasks, and manage workload during fast-paced periods or interruptions
• Strong work ethic with demonstrated ability to work independently and collaboratively as part of a team

Technologies and Tools

• Windows, Mac, iOS, Android
• Microsoft 365, SharePoint, OneDrive
• Windows Server, Active Directory, Entra, Azure/AWS
• Tessitura CRM, Zoom
• Adobe, DocuSign, RingCentral
• Square POS
• PC imaging, BIOS
• Hybrid Windows Server

Work Location and Scheduling

• Work location: In-Person, primarily on-site at Seattle Rep.
• Assigned tasks may span both theaters located about a 10-minute walk apart on the Seattle Center campus.
• The combined computing environment supports approximately 170 year-round and seasonal staff, including 100+ laptops, shared workstations, server and network hardware, and miscellaneous PCs and devices.
• Remote or hybrid work is dependent upon Seattle Rep’s currently established Hybrid Work Policy.
• Due to the performance calendar, activity in the theater building regularly extends into evening hours.
• The schedule for the ideal candidate supports I.T. coverage closer to performance start times, beginning at 10am–11am and ending at 6pm–7pm.
• Further scheduling details will be developed with the Business Operations team and may evolve based on responsibilities and organizational requirements.

Full-Time Position Details

• FLSA classification: Full-Time/Hourly/Non-Exempt
• Typical duties include: I.T. User Support, Network and Infostructure Support, I.T. Management, and serving as an essential contributor to culture and success

Compensation

• Salary range: USD 27–33 per hour
• Starting pay range: $27.18–$33.00 per hour

Benefits

• Full Medical/Dental/Vision coverage
• 401(k) & FSA availability
• Paid Vacation & Personal Days
• Eligible for parking discounts
• Free ORCA card

Desired Qualifications

• Genuine interest in the performing arts and the work of producing non-profit theater
• Additional technical experience: Cloud solutions (Azure/AWS)
• Additional technical experience: Local and cloud backup solutions
• Additional technical experience: Network maintenance (IP routing/switching, firewalls)

How to Apply

• Submit a resume detailing related experience and education.
• Submit a cover letter outlining how related experience and education qualify you for the position and explaining why you want to work at Seattle Rep.

Application Deadline

Sunday, October 11, 2026

Text-to-Apply

You can apply from your phone by texting: “ITHT” to (206) 966-4931