IT Helpdesk Technician

On-site IT support in Salinas, CA with the chance to work hands-on alongside the IT Operations Team. This role supports end users through a mix of desktop, mobile, and conference room technology work, using strong troubleshooting in a Microsoft Windows and Microsoft 365 environment. You will also handle after-hours and on-call coverage on a rotational, as-needed basis. Pay range: $25 to $30 per hour.

What you’ll do

• Deliver onsite and remote support for desktops, laptops, monitors, printers, mobile devices, and other end-user equipment.
• Provide end user support for Windows, Microsoft 365, and business applications.
• Install, configure, troubleshoot, and repair hardware.
• Image, deploy, configure, and upgrade desktop, laptop, and mobile systems.
• Troubleshoot user account issues, perform password resets, and handle File Rights Requests.
• Support conference room technology and connected peripheral devices.
• Respond to support tickets and document resolutions in the ticketing system.
• Assist with updating and maintaining internal documentation and support processes.
• Help maintain IT equipment inventory.
• Complete additional assigned duties as needed.

What you bring

• Proven troubleshooting skills in a Microsoft Windows/M365 environment.
• A customer service mindset with a hands-on, solution-focused approach.
• Ability to work in an on-site role in Salinas with occasional travel to remote sites.
• Commitment to rotational on-call and after-hours support on an as-needed basis.
• Ability to lift and implement devices up to 30 lbs.
• Valid driver’s license required.

Tools and environment

You’ll work across Microsoft Windows, Microsoft 365, Active Directory, and endpoint management tools to support users and maintain reliable IT services.

Preferred qualifications

• Associate’s or bachelor’s degree in information technology, computer science, or a related field (preferred, not required).
• Industry-recognized certifications such as CompTIA A+, Network+, or similar (a plus).
• Experience with Active Directory and endpoint management tools.
• Experience supporting hardware deployments, device refresh projects, or office moves.

Ideal fit

• General understanding of Windows Operating Systems and Microsoft applications.
• Strong documentation habits.
• Comfort working both independently and as part of a team.
• Bi-lingual (Spanish & English) is a plus.

Location: Salinas, CA (on-site).

Travel: Occasional travel to remote sites.

Schedule coverage: Rotational on-call and after-hours support as needed.