In-Home Sales & Tech Support

Full-time in-home sales and tech support role in Richmond, VA onsite, with paid training and a compensation package that includes hourly pay, mileage reimbursement, a phone stipend, and commissions. Schedule is 5 days a week, 12:05pm–9:00pm, with an hourly rate of $19.

Responsibilities

• Apply the Serve, Solve, Sell approach to assist customers on the front lines.
• Complete paid training to prepare to work independently in the field.
• Meet customers in-home, in-office, or other locations; Asurion pre-schedules interactions to help you meet and exceed sales targets.
• Provide exceptional customer service throughout the entire interaction, always putting the customer first.
• Utilize your expertise to address and resolve tech issues, delivering solutions that are understandable regardless of the customer’s tech knowledge.
• Ensure customers leave with a working resolution and a product that addresses future tech needs.
• Leverage Asurion’s growing product range to offer tailored solutions.
• Listen actively to identify customer needs and position products to meet those needs.
• Apply strong negotiation and communication skills to pivot smoothly and close appropriate sales.

Requirements

• Comfortable working in a sales environment with set targets.
• A valid driver’s license and a satisfactory driving record with at least 1 year of driving experience.
• Ability to provide proof of valid car insurance (excluding Manhattan).
• A personal vehicle (excluding motorcycles) with travel up to 120 miles one-way; customer appointments are in neighborhoods and cities around the inventory warehouse.
• Ability to work a varied 5-day week including evenings, weekends, and holidays.
• A personal cellphone to stay connected on the job.
• Comfort with working around household pets.
• Efficient, adaptable, goal-oriented, and persuasive communication skills.
• Open-minded with a desire to learn a broad range of skills applicable to multiple career paths.
• Naturally outgoing and comfortable engaging with people.
• Note: Work hours may vary based on business needs and market demand; flexibility may be required.

Benefits

• Base hourly rate is guaranteed for all hours worked and paid bi-weekly; earned pay can be accessed early.
• Uncapped commissions based on sales performance, paid bi-weekly.
• Mileage reimbursement based on IRS guidelines, paid weekly.
• $35 phone stipend, paid monthly.
• 3–4 weeks of paid training with a focus on your success.

About the Role

We’re looking for In-Home Sales & Tech Support to work during our busiest hours. This entry-level role is ideal for someone starting their career, who enjoys talking to people and wants hands-on sales experience.

What You Can Expect to Do

As an In-Home Sales & Tech Support representative, you’ll be on the front lines helping customers through our Serve, Solve, Sell approach. You’ll begin with paid training to prepare you to work independently in the field.

Schedule

5 days per week with hours from 12:05pm to 9:00pm.

Health and Safety Measures

Employee health and safety are priorities. Meeting customers at their homes supports a strong customer experience, and measures are in place to help ensure a safe working environment.

Get to Know Us

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of role. Our products and services help more than 350 million customers worldwide. Through interactions with customers, our experts demonstrate integrity in serving, solving, and selling, while listening to customer needs and providing accurate information.