In-Home Sales & Tech Support

This part-time local in-home field position combines sales and tech support, with customer interactions scheduled throughout evenings, weekends, and holidays. The role is based onsite in Blue Ash, OH, and includes paid training, daily travel to customer residences, and guidance to help you provide understandable technical solutions and tailored product recommendations.

Location and Work Setting

Blue Ash, OH (onsite). This is not a remote role. The day-to-day work involves meeting customers at their homes and other locations as pre-scheduled by Asurion.

Schedule

The role operates as part time with a varied 5-day week plan designed to meet customers on their timeline, including evenings, weekends, and holidays. A provided schedule includes 5 evenings per week with hours from 4:05pm to 9:00pm. Work hours may vary based on business needs and market demand.

Compensation

USD 23 per hour, with a guaranteed base hourly rate for all hours worked. Pay is paid bi-weekly, and earned pay can be accessed early. Additional compensation includes uncapped commissions based on sales performance, also paid bi-weekly. Mileage reimbursement is paid weekly based on IRS guidelines. A $35 phone stipend is paid monthly.

Paid Training

You will complete 3 weeks of paid training designed to support your success and prepare you to work independently in the field. Ongoing coaching and mentoring are provided to support growth and confidence.

Key Responsibilities

• Meet customers in-home, in-office, or wherever they are, with customer interactions pre-scheduled so you can meet and surpass sales targets.
• Deliver exceptional customer service during the full interaction, prioritizing the customer first.
• Use your technical knowledge to address and resolve customer tech issues with solutions that are understandable regardless of a customer’s tech knowledge.
• Help ensure customers leave with a resolution that works and a product that supports their future tech needs.
• Use Asurion’s product range to provide tailored solutions aligned with customer needs.
• Listen actively to identify needs and position products uniquely to match those needs.
• Apply strong negotiation and communication skills, make smooth pivots during interactions, and stay motivated to achieve the appropriate sale.

Required Qualifications

• Comfortable working in a sales environment with set targets.
• A valid driver’s license and a satisfactory driving record with at least 1 year of driving experience.
• Ability to provide proof of valid car insurance (excluded: Manhattan).
• A personal vehicle (excluding motorcycles). Customer service appointments are located in neighborhoods and cities surrounding your inventory warehouse.
• Maximum expected travel distance of 120 miles one-way.
• A personal cellphone to keep you informed while on the job.
• Comfort working around household pets.
• Efficient, adaptable, goal-oriented communication skills that support persuasion.
• Open-minded approach and a passion for learning a wide range of skills across career paths.
• Outgoing demeanor and comfort with human interaction.
• Note: work hours may vary based on business needs and market demand, even with a standard schedule provided.

About the Role

This is an entry-level opportunity for someone starting their career who enjoys talking to people and wants hands-on sales experience alongside tech support responsibilities. The work requires daily travel to customer residences and is conducted onsite.

Health and Safety

Asurion emphasizes employee health and safety as a top priority. Meeting customers at their homes is intended to create a positive customer experience while supporting employee safety during the workday.