In-Home Sales & Tech Support

This local, in-home field position combines customer service tech support with entry-level sales during Asurion’s busiest hours. The work is based in and around Raleigh, NC and requires daily travel to customer residences, supported by paid training, coaching, and sales commission.

Role Overview

Asurion will pre-schedule customer interactions so you can meet customers in-home and provide solutions that address both current tech issues and future needs. You will operate in the field using the Serve, Solve, Sell model, progressing from customer service to resolution, then to product recommendations based on identified needs.

Key Responsibilities

• Meet customers at their homes, in-office, or wherever the appointment is scheduled, with interactions pre-arranged to support meeting and surpassing sales targets.
• Deliver exceptional customer service throughout the full interaction, prioritizing the customer first.
• Use your technical knowledge to address and resolve customer tech issues with clear, understandable solutions for customers of all technical backgrounds.
• Confirm customers leave with a resolution that works and a product that supports their future tech needs.
• Present Asurion’s expanding product range to recommend tailored options.
• Listen actively to identify customer needs and position products in a way that fits those needs.
• Apply negotiation and communication skills to make a smooth pivot during the visit, remain highly motivated to get it right, and complete the appropriate sale.
• Execute the Serve, Solve, Sell flow in the field by working through Serve, Solve, and Sell.

Required Qualifications

• Comfort working in a sales environment with set targets.
• Valid driver’s license with a satisfactory driving record and at least 1 year driving experience.
• Ability to provide proof of valid car insurance (excluded: Manhattan).
• Personal vehicle (excluding motorcycles). Appointments are in neighborhoods and cities surrounding your inventory warehouse, with a maximum expected travel distance of 120 miles one-way.
• Ability to work a varied 5-day week schedule based on customer timing, including evenings, weekends, and holidays.
• Personal cellphone to remain informed while on the job.
• Comfort working around household pets.
• Efficient, adaptable, goal-oriented, and persuasive communication skills.
• Open-minded approach and a passion for learning a wide range of skills that can support multiple career paths.
• Natural comfort and enjoyment in human interaction.
• Work hours may change based on business needs and market demand, with a standard schedule provided but possible flexibility required.

Pay and Part-Time Schedule

Pay Rate: $23.00 per hour + mileage reimbursement + phone stipend + sales commission

Part-Time Schedule: 5 evenings/week with hours from 4:05pm to 9:00pm.

Benefits

• Base hourly rate guaranteed for all hours worked and paid bi-weekly, with earned pay available early.
• Uncapped commissions based on sales performance, paid bi-weekly.
• Mileage reimbursement based on IRS guidelines, paid weekly.
• $35 phone stipend paid monthly.
• 3 weeks of paid training, with success prioritized to support field readiness.

Training, Coaching, and Support

This entry-level role is designed for individuals starting their career who enjoy talking to people and want hands-on sales experience. You will begin with paid training to support independent work in the field. Ongoing coaching and mentoring are provided to support growth and confidence while staying tech-savvy.

Health and Safety

Meeting customers at their homes creates a strong customer experience, and employee health and safety are a top priority. Asurion works to help ensure employees feel safe while performing their work.