In-Home Sales & Tech Support (Full-Time)

Asurion in Birmingham, AL offers a full-time in-home sales and tech support role with paid training and a Serve, Solve, Sell approach. This on-site position requires daily travel to customer residences and provides a clear path to growth through coaching, product knowledge, and hands-on field experience.

Benefits

• Base hourly rate guaranteed for all hours worked, paid bi-weekly; earned pay can be accessed early.
• Uncapped commissions based on sales performance, paid bi-weekly.
• Mileage reimbursement based on IRS guidelines, paid weekly.
• Monthly phone stipend of $35.
• Paid training lasting 3 to 4 weeks, with your success as the top priority.

Responsibilities

• Travel to customer residences daily as part of an in-home field role.
• Guide customers through the Serve, Solve, Sell approach.
• Attend paid training to prepare you to work independently in the field.
• Learn products and gain hands-on sales experience while building skills in communication, negotiation, and problem-solving.
• Meet customers in-home, in-office, or wherever they are.
• Provide exceptional customer service throughout the interaction, always prioritizing the customer first.
• Work with pre-scheduled customer interactions to meet and surpass sales targets.
• Utilize your expertise to address and resolve customers' tech issues, providing an understandable solution regardless of their tech knowledge.
• Ensure customers leave with a resolution that works and a product that addresses their future tech needs.
• Leverage Asurion's growing range of products to offer tailored solutions to customers.
• Listen actively to identify customer needs and position products uniquely to meet those needs.
• Use strong negotiation and communication skills to pivot and close the right sale.
• Receive ongoing coaching and mentoring to support growth and stay confident and tech-savvy.

Requirements

• A valid driver's license and satisfactory driving record with at least 1 year driving experience.
• Ability to provide proof of valid car insurance (Manhattan excluded).
• A personal vehicle (excluding motorcycles). Customer service appointments are located in neighborhoods and cities surrounding your inventory warehouse. The maximum travel distance is 120 miles one-way.
• Work a varied 5-day week schedule designed to meet customers on their timeline, including evenings, weekends and holidays.
• A personal cellphone to stay connected on the job.
• Comfortable working around household pets.
• Efficient, adaptable, goal-oriented, and persuasive communication skills.
• Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths.
• Naturally outgoing and thriving in human interaction.
• Work hours may vary based on business needs and market demand; flexibility may be required.