Desktop Support Technician

Iron Service Global Inc is hiring an onsite Desktop Support Technician in Tempe, Arizona. This contract role supports day-to-day desktop hardware and software operations, including incident resolution, desk-side and VIP support, and maintaining security compliance across desktop devices.

You will work in a focused environment serving desktop (EUC) users, using ticketing and remote management tools to drive issues through to completion. The position offers $23.00 to $24.00 per hour, 40 hours per week, and 12 months of service with a possible extension if applicable. Benefits include dental insurance, health insurance, vision insurance, and paid time off.

Responsibilities

• Manage desktop device incidents (hardware, software, and connectivity) through to resolution.
• Provide and manage IMAC and desk-side support services.
• Handle hard and soft break-fix support for laptops and desktops.
• Support and maintain standard and approved operating systems and standard office applications across Desktop (Field Users) Devices for the full device lifecycle, including remote management using appropriate tools.
• Support, manage, optimize, and maintain desktop configuration and installations, including patch updates and hardware replacements using vendor-provided spares.
• Analyze Service Desk calls and incident data for Desktop Devices to recommend potential user training needs and automation opportunities.
• Ensure each desktop device is installed with the appropriate desktop image.
• Monitor security profiles and anti-virus software on all Desktop Devices and take action when devices are not compliant with security requirements.
• Provide VIP desk-side support per contract and serve as the site point of contact for IT-related issues when other IT support teams are not available (such as for MI calls).

Requirements

• 2 years of desktop support experience (required).
• 2 years of Active Directory experience (required).
• 2 years of experience using a service management tool (ex: ServiceNow) (required).
• 2 years of Windows experience (required).
• Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics (required); Bachelor’s Degree preferred.
• Good to have knowledge in AD and smart hands and feet support.
• Good to have knowledge and experience supporting MAC devices and tablets.
• Experience with EUC tools, remote support tools, MS Office, and Outlook.
• Preferable experience or understanding of Lync, VPN, and mobile device support.
• Awareness of ITIL processes (Incident, Change, Problem, Service Request) including spare and buffer stock management.

Location: Tempe, Arizona 85284 (Onsite, in person)
Job type: Contract
Job duration: 12 months (Possible extension if applicable)
Pay: $23.00 to $24.00 per hour