IT Desktop Support Engineer

Noblesoft Technologies Inc is seeking an IT Desktop Support Engineer to provide end-to-end hardware and software support for employees and new hires. This onsite role in Santa Clara, CA focuses on Windows and Apple environments, including deployments, troubleshooting, and daily support services across desktops and laptops.

In this position, you will support imaging and installations, manage assets and inventory processes, and handle service requests through to completion. You will also coordinate with external vendors when dispatch, repairs, or troubleshooting support is required.

Responsibilities

• Provide overall hardware and software support to employees and incoming new hires
• Assist with weekly reporting, inventory management, and other administrative tasks as needed
• Image and install software on Windows, and support Apple laptops and desktops including iMac installations, moves, additions, and changes
• Provide remote support and troubleshoot post deployment issues across Windows, Macintosh, and mobile devices
• Perform printer break-fix and install printers
• Handle disposal, redeployment, and asset reclaim
• Coordinate shipping activities
• Coordinate data backup and data recovery
• Support hardware refresh activities
• Perform warranty and out-of-warranty repair and replacement coordination
• Support depot services and walk-up support
• Manage spare parts
• Provide first-level VDI troubleshooting
• Provide executive (VIP) support
• Support audio and video including health checks
• Manage inventory and asset management within depot operations
• Coordinate with external vendors for dispatch support
• Identify and resolve hardware and software application conflicts
• Open, close, and manage service requests and incidents, including classification, assignment, tracking, and completion
• Tag assets and enter incoming equipment into the asset management system
• Collaborate with cross-functional teams to onboard incoming new hires
• Ensure hardware assignment and updates are reflected in the management system
• Provide weekly reports covering physical inventory counts and record weekly outflows of hardware equipment
• Work with external suppliers to schedule repairs for damaged or malfunctioning hardware
• Ensure resolutions align with company standards and policies

Requirements

• Preferred: 3+ years of IT experience, including technical training
• Knowledge of Windows and Macintosh platforms (including portables) and the Microsoft Office suite
• Experience imaging Windows 10 OS
• Familiarity with basic network concepts such as TCP/IP, Windows networking, and Ethernet
• Networked printer experience (queue creation, server maintenance, etc.)
• PC-based word processing, presentation, and email software experience preferred
• PC-based spreadsheet experience preferred, including formulas, calculations across multiple worksheets, and functions
• Ability and willingness to work extended hours or a modified schedule for planned activities or emergencies
• Outstanding customer service and interpersonal skills
• Excellent organizational skills and ability to prioritize among competing requests
• Experience working in or supporting a call center or help desk environment
• MCP and/or A+ certifications
• Ability to work in a team environment
• Ability to lift up to 50 pounds

Pay and Schedule

• Pay: USD 23.00 - 25.00 per hour
• Expected hours: 40.0 hours per week

Technologies

• Windows
• Macintosh
• iMac
• Windows 10
• Microsoft Office
• TCP/IP
• Windows Networking
• Ethernet
• VDI

Work location: In person, Santa Clara, CA