Macos Support

Macos Support Jobs

15 jobs found

1d ago

Desktop Support Technician

Ovation Workplace Services Inc Purchase, NY

Purchase, NY

1d ago

$20 - $23/hr Full time Active Directory Application Support Computer Skills

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Job Description

Desktop Support Technician role supports local and remote users across Windows and macOS environments, troubleshooting hardware, software, and enterprise applications while documenting incidents to meet SLAs.

Responsibilities

Provide first- and second-level technical support for end users across hardware, software, and application issues via phone, remote access tools, and on-site support.
Log, track, and maintain accurate documentation for incidents and service requests in the designated IT ticketing system.
Install, configure, upgrade, and troubleshoot Windows operating systems including Windows 10 and Windows 11.
Support and troubleshoot Microsoft Office 365 (including installation and configuration as needed).
Deliver foundational support for macOS users and Apple devices.
Install, configure, and support enterprise applications, including Cisco Jabber and other approved organization software.
Install, configure, and troubleshoot authorized peripherals including printers, desktop computers, laptops, and related devices.
Perform routine preventive maintenance on computers, laptops, and printers to support ongoing reliability.
Complete remedial repairs for desktops, laptops, printers, and related peripheral equipment.
Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues.
Coordinate with third-party vendors for complex audio/visual (AV) issue remediation when required.
Provide timely status updates to end users and stakeholders on open incidents and resolutions.
Support mobile device management (MDM) for iOS and Android devices in the enterprise environment.
Apply working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications to support a broad range of IT needs.
Perform additional duties as assigned by management to support departmental and organizational objectives.

Requirements

Bachelor’s or master’s degree in information technology, Computer Science, or a related field; OR an equivalent combination of education, training, and relevant work experience.
Minimum eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.
Demonstrated experience supporting Windows environments, including Windows 10 and/or Windows 11.
Proficiency in Windows, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience installing, configuring, and troubleshooting PC and laptop hardware.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience using helpdesk ticketing systems and following IT service management practices.
Knowledge of MDM platforms supporting iOS and Android devices.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical and technical troubleshooting skills.
Ability to manage multiple priorities, work independently, and meet established SLAs.
Excellent verbal and written communication skills, including explaining technical information to non-technical audiences.
Commitment to high-quality customer service for internal stakeholders.
Ability to adapt to evolving technology and shifting organizational priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled projects or emergency response.

Technologies

Windows 10
Windows 11
Microsoft Office 365
macOS
Cisco Jabber
Active Directory
Group Policy Objects (GPOs)
Mobile device management (MDM)
iOS
Android
Enterprise antivirus and endpoint protection solutions
Enterprise encryption solutions
Helpdesk ticketing systems
IT service management practices

Certifications (Preferred)

CompTIA A+ certification or equivalent vendor-neutral credential.
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.

Physical Requirements and Work Environment

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work is primarily performed in a standard office or data center environment with moderate noise levels.
May require travel to or work at multiple organizational sites or client locations.

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6d ago

IT Support Specialist

ICM Controls Corp. North Syracuse, NY

North Syracuse, NY

6d ago

$60k - $75k/yr Full time Desktop Support End User Support Hardware Support

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Job Description

ICM Controls Corp. is hiring an onsite IT Support Specialist to deliver end-user technology support, ticket resolution, and documentation across multiple platforms.

Responsibilities

Provide first-level help desk support and handle user requests through the internal ticketing system.
Own assigned tickets end to end: troubleshoot, document findings and resolutions, update ticket status, and follow through to completion.
Diagnose and resolve routine issues across hardware, software, networking, connectivity, peripherals, and user accounts.
Support end users working in Windows, macOS, Android, and Linux environments.
Assist with employee onboarding and offboarding, including equipment setup, deployment, recovery, and basic technology orientation.
Maintain accurate hardware, software, and technology asset inventory records.
Provide clear, professional, customer-focused technical assistance to users with varying technical knowledge.
Build and maintain troubleshooting guides, procedures, knowledge-base content, and other IT documentation.
Identify when specialized expertise is needed and escalate appropriately with complete troubleshooting history and documentation.
Coordinate with internal technical resources, vendors, administrators, and developers for escalated support.
Support IT projects and technology initiatives aligned with training and support responsibilities.

Requirements

Education, training, or experience in Information Technology, Computer Science, Information Systems, or a related field.
Previous help desk, desktop support, technical support, or customer service experience preferred.
Working knowledge of Windows; familiarity with macOS, Android, and Linux.
General knowledge of computer hardware, software, networking, printers, mobile devices, and common workplace technology.
Strong troubleshooting, problem-solving, organization, and follow-through skills.
Strong verbal and written communication, including the ability to explain technical topics to nontechnical users.
Ability to prioritize requests, work independently, and exercise sound judgment when escalation is required.
Experience with a ticketing system preferred.

Technology Exposure

Windows
macOS
Android
Linux
Printers
Mobile devices

Position Scope

Short term focus: end-user technical support, ticket management, troubleshooting, onboarding, and IT documentation.
Growth emphasis: gradually expand technical knowledge and responsibilities.
Longer-term opportunities may include broader IT capabilities such as enterprise application administration, advanced systems or database administration, cybersecurity administration, network architecture, and software development.

Location: North Syracuse, NY (onsite)

Compensation: USD 60,000 - 75,000 per year

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6d ago

IT Support Specialist

BTS Phoenix, AZ

Phoenix, AZ

6d ago

$60k - $70k/yr Full time Active Directory Computer Skills End User Support

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Job Description

BTS is hiring an IT Support Specialist to strengthen its global IT support function with advanced troubleshooting, end-user assistance, and ongoing system support.

Responsibilities

Support hardware, software, network, and system-related incidents and requests
Troubleshoot and resolve issues involving operating systems, applications, and internal tools in a timely and efficient manner
Assist end-users through remote desktop, phone, or in-person support, including software installations and configuration needs
Provide basic user training on software and hardware tools, including new-hire orientations
Analyze and resolve complex technical problems with a professional and efficient approach
Log incidents and document solutions in the ticketing system
Escalate tickets appropriately when needed
Maintain and support IT systems, servers, workstations, and network infrastructure
Monitor systems proactively and run routine checks to support optimal performance
Support installation, configuration, and maintenance of hardware such as computers, printers, network devices, and related peripherals
Install, upgrade, and patch software applications to support security and functionality
Collaborate with IT teammates and other departments to deliver consistent, high-quality support
Provide technical guidance and mentorship to junior staff when required
Maintain accurate documentation for troubleshooting procedures, software inventory, and IT infrastructure
Prepare regular reports covering system performance and recurring issues

Requirements

2+ years of experience in IT support or a similar role, with strong troubleshooting of hardware and software
Ability to periodically travel to other US offices
Authorization to work in the US permanently without sponsorship is required
CompTIA A+
CompTIA Network+
Microsoft Certified: Windows Server Fundamentals (or related certifications)
ITIL Foundation (desirable)
Experience supporting Windows and macOS environments
Experience with Active Directory, Exchange, and Office 365/Entra management
Knowledge of networking concepts including DNS, DHCP, TCP/IP, and VPN
Experience using AI-assisted tools (for example: copilots, chatbots, or automation platforms) to improve troubleshooting and helpdesk efficiency
Advanced knowledge of desktop operating systems (Windows 10/11, macOS)
Proficiency troubleshooting software and hardware issues
Working understanding of server administration, including backups, patching, and security protocols
Strong communication and customer service skills
Problem-solving skills with focus on delivering timely solutions
Ability to work independently and as part of a global team
Strong organization and time management skills, with ability to prioritize and manage multiple tasks

Location & Travel

Phoenix, AZ (hybrid)
Hybrid expectations: 75% on site
Routine travel to the San Francisco office

Salary

$60,000 - $70,000 per year
Commensurate with experience

Technologies

Remote desktop
Active Directory
Exchange
Office 365 / Entra
Windows 10/11
macOS
DNS, DHCP, TCP/IP
VPN
AI-assisted tools (copilots, chatbots, automation platforms)

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6d ago

IT Support Specialist II

Oura San Francisco, CA

San Francisco, CA

6d ago

$80k - $110k/yr Full time Atomicwork Device Management End User Support

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Job Description

Oura is building a high-trust IT support function that helps employees stay productive while steadily improving how issues get resolved. As an IT Support Specialist II, you will provide hands-on Tier 1 to 2 support for teams in San Francisco and remote locations, with a focus on stronger AI-assisted support quality over time.

What you’ll do

Provide dependable Tier 1–2 assistance for San Francisco-based and remote employees, meeting service expectations while reducing routine escalations to senior IT staff.
Support day-to-day employee needs and onboarding by keeping devices, access, and core workplace tools reliable through onboarding, offboarding, and ongoing troubleshooting.
Own the health and lifecycle of a defined device or software domain, maintaining consistent configuration standards across endpoint and identity platforms and improving reliability over time.
Decrease repeat incidents by identifying recurring patterns, following up on root causes, and implementing durable fixes for common symptoms.
Improve AI-assisted support outcomes by strengthening knowledge content, reviewing resolution patterns, and validating AI-generated guidance so Atomicwork can resolve more issues accurately and autonomously.
Grow toward broader Tier 3 capability over time by handling increasingly complex problems independently and using sound judgment to escalate when needed.

What you bring

1–3 years of IT support experience, including demonstrated ownership of Tier 1–2 tickets.
Hands-on troubleshooting across macOS and Windows, along with basic networking knowledge and familiarity with common workplace SaaS tools.
Experience with endpoint management tools such as Mosyle, Intune, Jamf, or Kandji, plus identity and access tooling such as Okta or Google Workspace.
Experience supporting video conferencing or office AV systems, including Google Meet or Zoom Rooms.
Strong customer communication and judgment: know when to resolve, when to verify AI-generated guidance, and when to escalate.
Regular use of LLM assistants for work, with the ability to carefully verify outputs before acting on them.
Ability to work onsite in the San Francisco office five days per week and provide on-call support for major emergencies only.

Tools you’ll work with

macOS, Windows, Mosyle, Intune, Jamf, Kandji
Okta, Google Workspace
Google Meet, Zoom Rooms
Atomicwork

Compensation and location

This is a fully on-site role in San Francisco, CA. Salary is USD 79,900 - 110,000 per year.

Benefits

Competitive salary and equity packages
Health, dental, vision insurance, and mental health resources
An Oura Ring of your own plus employee discounts for friends and family
20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
Paid sick leave and parental leave

Nice to have

Experience with an AI-assisted ITSM platform such as Atomicwork
Basic scripting or automation experience for repetitive support tasks
Experience supporting an office buildout, expansion, or a fast-growing company

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7d ago

IT Support Specialist II

WP Engine Austin, TX

Austin, TX

7d ago

$64k - $88k/yr Full time Application Support Atlassian Atlassian Suite

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Job Description

WP Engine offers a high-ownership culture and strong support for your wellbeing and growth. As an IT Support Specialist II in Austin, you will provide in-office, high-touch tier-2 IT support for local employees and also support a global remote-first help experience. You’ll work with modern device management and identity tools, help maintain reliable infrastructure support, and meet internal SLAs while delivering an empathetic, customer-inspired experience.

What you’ll do

Provide high-touch, tier-2 in-office IT support for Austin employees across hardware, operating systems, and core applications.
Deliver global remote first-line support for core infrastructure systems.
Manage, configure, and troubleshoot MacBooks running macOS using Jamf for device management and endpoint security.
Administer user access and identity lifecycle, including onboarding and offboarding, across Google Workspace and Okta.
Support collaboration and productivity tools such as Slack, Zoom, and the Atlassian suite (Jira, Confluence).
Maintain accurate inventory records for hardware assets, peripherals, and software licenses.
Diagnose and resolve technical tickets promptly, aiming for high user satisfaction and adherence to internal SLAs.
Collaborate with global IT infrastructure and security teams to enforce IT policies and improve internal tooling.

What you bring

Ability and willingness to work on-site in the Austin, TX office 5 days per week.
Proven experience delivering elite, customer-inspired technical support with a strong empathetic approach.
Deep hands-on experience troubleshooting MacBook hardware and macOS environments.
Practical experience enrolling, deploying, and managing devices using Jamf.
Hands-on experience administering Google Workspace, Okta, Atlassian (Jira/Confluence), Slack, and Zoom.
Strong analytical and troubleshooting skills to resolve complex hardware, software, and network issues independently.

Tools you’ll work with

macOS, Jamf, Google Workspace, Okta, Atlassian suite (Jira, Confluence), Slack, Zoom

Benefits

Company Stock Options (every employee is an owner)
Great Health Benefits (Medical, Dental, Vision, Life Insurance)
Fertility Benefits (IVF/Fertility drug coverage)
HSA Company contribution: $750 for employee / $1500 for family
401(k) with a 4% match
Disability Insurance
Paid Family and Caregiver’s Leave
Employee Assistance Program
Generous Vacation Time
One-time $500 payment to set up your home office
4 Company Wellness Days a year
1 floating holiday
Pet Insurance
On-going education through LinkedIn Learning, Workday Learning, and a Career Growth Portal

Compensation

Base salary range: $64,000.00 - $88,000.00 per year. Some roles may also be eligible for overtime pay.

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9d ago

Senior Enterprise Technical Support Engineer

Apple Austin, TX

Austin, TX

9d ago

$149k - $249k/yr Full time Senior Apple Device Management Apple Device Support

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Job Description

Support enterprise customers as a senior escalation and technical assistance engineer for AppleCare Enterprise Services (ACES) Product Support Engineering (PSE), focusing on complex macOS and iOS deployment issues.

Responsibilities

Deliver escalation support, mentoring, and guidance to Enterprise Customer Support Engineers
Provide advanced technical assistance via telephone, e-mail, and on-site visits to ACES Enterprise customers and AppleCare Enterprise locations
Troubleshoot and resolve technical problems for system administrators deploying, managing, and integrating server platforms or networks with macOS and iOS devices
Develop and maintain technical resource documentation; support knowledge transfer through mentoring and training (group sessions and one-on-one)
Diagnose complex issues from the system level, partnering closely with internal teams
Collaborate with internal teams, including Sales, Readiness, and Software Engineering, to investigate and resolve issues affecting Apple products
Recognize when a resolution requires another team or owner, and identify the right contact
Continuously monitor feature updates and bug fixes
Identify development opportunities for individuals and teams within the AppleCare Enterprise Services organization
Take ownership of challenges in unfamiliar areas and drive outcomes to resolution
Lead information exchange by coordinating groups for testing and technical knowledge sharing
Reproduce customer issues by isolating core reproduction steps to accelerate engineering resolution

Requirements

Ability to understand the underlying need behind a question and address the real problem instead of only providing an answer
Bachelor’s degree or equivalent experience
10+ years of related industry experience
Ability to create, understand, and implement test plans
Strong understanding of expected product behavior, with the ability to explain what is not working in clear terms
Excellent communication skills with the ability to adapt communication style to different audiences
Strong judgment when selecting technologies and choosing appropriate solutions for enterprise-class needs
Ability to work well on a team while maintaining individual ownership and work ethic
Skill in capturing relevant information and solving complex problems
Motivation to build and use professional relationships across Apple organizations
Proven record of successful collaboration with and influencing development
Strong enterprise-focused, customer-facing skills
Knowledge of: Declarative Management, App Attestation, Content Caching, Single Sign-On (SSO), Platform SSO, Enterprise Cloud Services
Deep knowledge of foundational Core OS technologies including:
- Memory Management
- Authentication, Directory & Identity Management Services
- Installation and Software Update
- Device panics and crashes
- Certificates and security postures
- File-sharing protocols such as SMB/CIFS
- macOS and iOS storage layouts (including APFS)
Occasional domestic or international travel may be required; availability during evenings and weekends may be needed to support critical customer issues

Technologies

macOS
iOS
Declarative Management
App Attestation
Content Caching
Single Sign-On (SSO)
Platform SSO
Enterprise Cloud Services
Memory Management
Authentication, Directory & Identity Management Services
Installation and Software Update
Device panics and crashes
Certificates and Security postures
SMB/CIFS
APFS

Benefits

Comprehensive medical and dental coverage
Retirement benefits
Discounted products and free services
Reimbursement for certain educational expenses, including tuition
Opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs
Eligible for discretionary restricted stock unit awards
Can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan
Discretionary bonuses or commission payments as well as relocation
Base pay range: $149,200 to $249,000 per year

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9d ago

Desktop Support Technician

Ovation Workplace Services Beaverton, OR

Beaverton, OR

9d ago

$20 - $24/hr Full time Active Directory Application Support Cisco Jabber

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Job Description

Desktop Support Technician role providing first- and second-level IT support for end users across local and remote environments.

Responsibilities

Provide first- and second-level technical support for hardware, software, and application issues using phone, remote access tools, and on-site assistance
Log, track, and maintain accurate incident and service request documentation in the designated IT ticketing system
Install, configure, upgrade, and troubleshoot Windows operating systems, including Windows 10 and Windows 11
Support and troubleshoot Microsoft Office 365 (Microsoft 365)
Provide foundational support for macOS to assist Apple device users
Install, configure, and support enterprise applications including Cisco Jabber and other approved software
Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices
Perform routine preventive maintenance on computers, laptops, and printers to support operational reliability
Complete remedial repairs for desktops, laptops, printers, and related peripheral equipment
Use diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software
Coordinate with third-party vendors to remediate complex audio/visual (AV) issues when required
Deliver timely, professional status updates to end users and stakeholders on open incidents and resolutions
Support mobile device management (MDM) for iOS and Android devices in the enterprise environment
Apply working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications to support a broad range of IT needs
Perform other assigned duties in support of departmental and organizational objectives

Requirements

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; or an equivalent combination of education, training, and directly related work experience
Minimum eighteen (18) months hands-on experience in desktop support, help desk, or IT support capacity
Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11
CompTIA A+ certification or equivalent vendor-neutral credential
Microsoft certification options: MCP, Microsoft 365 Fundamentals, or higher-level Microsoft certification
Proficiency with Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365
Experience installing, configuring, and troubleshooting PC and laptop hardware
Familiarity with enterprise antivirus and endpoint protection solutions
Experience with helpdesk ticketing systems and IT service management practices
Knowledge of MDM platforms supporting iOS and Android devices
Familiarity with enterprise encryption solutions and Windows device management via Active Directory
Strong analytical and problem-solving abilities with technical troubleshooting skills
Ability to manage multiple priorities, work independently, and meet established SLAs
Excellent verbal and written communication skills for conveying technical information to non-technical audiences
Commitment to high-quality customer service to internal stakeholders
Ability to adapt to rapidly evolving technology and shifting priorities
Willingness to work outside standard business hours, including evenings and weekends, for scheduled projects or emergency response as needed

Technologies

Windows 10
Windows 11
Microsoft Office 365
macOS
Cisco Jabber
iOS
Android
Microsoft Active Directory
Group Policy Objects (GPOs)
Mobile device management (MDM)
IT ticketing system
Helpdesk ticketing systems
Active Directory
Windows device management
Microsoft 365 Fundamentals
ServiceNow

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Environment and Physical Requirements

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment
Occasionally required to lift and/or move IT equipment weighing up to 50 pounds
May require bending, kneeling, or crouching to install or service equipment
Work is primarily performed in a standard office or data center environment with moderate noise levels
May be required to travel to or work at multiple organizational sites or client locations