IT Desktop Support Graduate Placement

The IT Desktop Support Graduate Placement is an onsite internship role in Concord, North Carolina, supporting first-level technical needs across desktop and laptop systems. The position focuses on hands-on assistance with hardware, software, and connected devices, with supervision from the IT team.

Location and Job Type

• Location: Concord, NC (onsite)
• Job type: Internship
• Internship period: Summer 2027 to Summer 2028

Role Overview

Provide technical support for desktop and laptop computers, printers, peripherals, and software applications. Assist with troubleshooting, device setup and deployment, end-user support, and maintaining IT inventory records through ticketing systems. Support escalation of more complex issues to IT team members and contribute to infrastructure-related projects when requested.

Responsibilities

• Deliver first-level technical support for desktop and laptop computers, printers, peripherals, and software applications under supervision.
• Assist with diagnosing and resolving hardware, software, and basic network connectivity issues.
• Support the installation, configuration, and updating of desktop operating systems, applications, and security software.
• Help with setup and deployment of new devices, including imaging, configuration, and asset tagging.
• Assist end-users with password resets, access requests, and general IT inquiries.
• Maintain accurate records of support requests, resolutions, and IT inventory using ticketing systems.
• Collaborate with IT team members to escalate complex issues and assist with infrastructure-related projects.
• Follow company IT policies, procedures, and security protocols.
• Participate in training and development to build technical knowledge and professional skills.
• Perform additional tasks as needed.

Requirements

• Currently pursuing or recently completed an Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Basic understanding of Windows 11 and Microsoft 365 applications.
• Familiarity with computer hardware components and troubleshooting fundamentals.
• Foundational knowledge of networking concepts including TCP/IP, VPN, and Wi-Fi.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills with a customer service mindset.
• Ability to manage multiple tasks in a fast-paced environment.
• Proactive, adaptable, and eager to learn in a team-oriented setting.
• Interest in supporting IT within manufacturing, engineering, or high-performance environments such as motorsports.
• Familiarity with remote support tools or IT asset management systems.

Technologies

• Windows 11
• Microsoft 365
• TCP/IP
• VPN
• Wi-Fi

Benefits

• Private healthcare
• 401(k) plan including company match
• Employer-paid life insurance and disability coverage
• 32 days annual leave (including holidays)
• Free financial advisor access
• Employee Assistance Programs (EAP)
• Subsidized on-site dining
• On-site gym
• Free on-site EV charging for personal GM vehicles

Physical Requirements

• Ability to stand, walk, and move in diverse operational environments, including race shops, arenas, and commercial facilities.
• Comfort working in variable conditions, including loud, high-traffic, or high-pressure environments.

Equal Opportunity and Accommodations

GM Performance Power Units and all affiliated companies are Equal Opportunity employers. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For EEOC information, please visit: https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.