IT Help Desk Associate

Teal Group Technologies, LLC is seeking an IT Help Desk Associate to provide first-level technical support to clients in a fast-paced setting. The role combines remote troubleshooting with onsite assistance, with additional hands-on work at the Bellevue office and periodic client visits around Seattle and the Eastside.

This position focuses on resolving technical issues end to end, from initial intake and communication through documentation and follow-up, while also contributing to longer-term improvements through investigation and feedback on recurring problems and support processes.

What you will do

• Provide both remote and onsite support to ensure clients receive timely, effective assistance
• Manage incoming emails and phone calls by organizing requests in a support tracking system
• Deliver first level technical support remotely
• Support the Bellevue office with local tasks such as PC reimaging and client inventory coordination
• Independently investigate technical issues and implement solutions
• Identify recurring challenges and propose solutions aimed at addressing problems at their source
• Install, configure, and troubleshoot software and hardware across desktops, laptops, mobile devices, networks, and servers
• Manage the monthly patch and upgrade process for workstations, servers, operating systems, and major applications
• Maintain open communication with clients until each issue is fully resolved
• Keep detailed work logs and technical documentation
• Spot opportunities to improve technology policies and procedures or develop new ones as needed

Requirements

• Ability to commute to the Bellevue office and perform onsite visits to client locations throughout Seattle and Eastside as needed
• Ability to relocate to Bellevue, WA 98007 before starting work (Required)
• Bellevue, WA 98007 (Required)

Compensation and schedule

• Job type: Full-time
• Pay: $22.00 - $35.00 per hour
• Work location: In person (Bellevue, WA onsite)
• Schedule: Flexible schedule

Benefits

• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Flexible schedule