SupportJobs.io
← Back to all jobs
Russell Cellular- Authorized Verizon Dealer

IT Helpdesk - IT Help Desk Specialist

Russell Cellular- Authorized Verizon Dealer
Springfield, MO $15+/hr Full time Posted 1d ago
Computer Skills Customer Service Customer Support Hardware Support Help Desk Help Desk Support Help Desk Technician Information Technology (IT) It Service Management IT Services It Support Onsite Phone Support Technical Support
Apply Now

Job Description

The IT Helpdesk Specialist supports onsite and field users by resolving computer and equipment issues, tracking requests in a ticket system, and helping retail locations stay operational.

Responsibilities

  • Assist employees in the field with troubleshooting to resolve computer issues
  • Use a ticket system to record call notes and track problems
  • Set up and configure printers, computers, laptops, broadband modems, and basic routers
  • Troubleshoot computer and printer issues onsite in the Corporate Office
  • Return customer calls in a timely manner
  • Support retail locations with responsive service and direct assistance when issues arise
  • Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies and procedures
  • Pack equipment for shipment to retail locations
  • Unpack and receive equipment shipped from retail locations
  • Manage daily, weekly, or monthly goals assigned by management

Requirements

  • High School Diploma or GED required
  • Experience troubleshooting computer software and hardware issues
  • Must be able to lift 30 lbs
  • Experience troubleshooting internet, wireless, and wired network connections
  • Basic understanding of networking is a plus
  • Ability to troubleshoot a problem until it is resolved
  • Ability to meet deadlines
  • Willingness to learn and take on new responsibilities
  • Excellent telephone customer service skills
  • Strong problem-solving and organizational skills
  • Close attention to detail and strong analytical skills
  • Interpersonal, verbal, and communication skills are essential
  • Ability to work independently and multi-task to achieve Corporate Office goals
  • Positive attitude and pleasant demeanor
  • Professional appearance
  • Team player
  • This is an IN-OFFICE position in Battlefield MO

Benefits

  • Medical, dental, vision, and life insurance benefits
  • 401(k) with employer matching opportunities
  • Paid time off, paid sick leave, and company holidays
  • Employee Assistance Program (EAP)
  • Verizon discounts, sales contests, and performance incentives
  • Career development, advancement opportunities, and paid training
  • Same day pay options

Compensation

  • Compensation starts at $15.00/hr

Similar Jobs