IT Help Desk / Specialist

The Jewish Educational Center (JEC) is hiring a full-time IT Helpdesk Specialist to support daily technology needs for faculty, staff, and students. This on-site role in Elizabeth, NJ focuses on first-level troubleshooting, device and classroom technology support, and assistance with Google Workspace administration.

Role and Responsibilities

• Provide first-level technical support for computers, laptops, Chromebooks, printers, phones, and other technology equipment.
• Troubleshoot hardware and software issues, network connectivity problems, and user account concerns.
• Support Google Workspace administration, including user accounts, passwords, email, and permissions.
• Assist with Windows and macOS computers, ChromeOS devices, and classroom technology.
• Set up and configure computers, user accounts, and equipment for new employees.
• Maintain and troubleshoot printers, projectors, Smartboards, and other classroom technology.
• Help with device inventory, equipment repairs, updates, and routine maintenance.
• Respond to helpdesk requests promptly and explain technical solutions clearly to end users.
• Escalate more complex technical issues to the appropriate IT personnel or vendors.
• Provide on-site technical support across JEC school buildings as needed.

Required Qualifications

• Strong troubleshooting and problem-solving skills.
• Good verbal and written communication skills.
• Ability to work professionally with faculty, staff, students, and administrators.
• Ability to work independently, manage multiple requests, and prioritize tasks effectively.
• Reliably commute to Elizabeth, NJ 07208, or plan to relocate before starting work (required).

Preferred Qualifications

• Familiarity with Windows, macOS, Chromebooks, and Google Workspace.
• Previous IT support or helpdesk experience.
• IT support/helpdesk experience (1–2 years preferred).

Technologies

• Windows
• macOS
• ChromeOS
• Chromebooks
• Google Workspace
• Smartboards

Work Location and Schedule

This position is in person in Elizabeth, NJ. The role is full-time with an 8-hour shift.

Compensation

Salary: USD 45,000 to 50,000 per year.

How to Apply

Interested candidates should email their cover letter and CV to the Jewish Educational Center. You may also respond here on Indeed or email [email protected] with your resume.