On-site IT Field Technician role supporting structured cabling and desktop/network services across multiple client locations in Fayetteville, NC.

Install, pull, terminate, and test structured cabling using Cat5e, Cat6, and Cat6A copper plus fiber
Dress and label cable runs to TIA/EIA-568 standards, including work in occupied and construction environments
Terminate and certify cabling drops: punch-down to patch panels and keystone jacks (110/66 blocks)
Crimp RJ45 connectors and test using a certifier or cable tester (Fluke or equivalent)
Rack, stack, and dress network equipment in IDF/MDF closets; maintain patch panel documentation and cable schedules
Route cabling through ceilings, walls, conduit, J-hooks, and cable trays while working safely from ladders and lifts
Provide on-site technical support for hardware, software, and network connectivity issues
Install, configure, and troubleshoot desktops, laptops, printers, peripherals, and mobile devices
Support LAN, VPN, firewall, and switch configurations; trace and resolve physical-layer faults
Troubleshoot software issues across Windows and macOS and support tools including Microsoft Office and ticketing platforms (ServiceNow, Jira, BMC Remedy)
Perform routine maintenance on IT infrastructure to help prevent failures
Document service activity accurately and communicate clearly with clients

1–2 years of hands-on structured cabling experience pulling, terminating, testing, and troubleshooting copper and fiber in commercial environments
Proficiency with punch-down tools, crimpers, fish tape/rods, cable testers, and certification equipment
Working knowledge of TIA/EIA-568, labeling practices, and low-voltage installation methods
Technical support or desktop support experience with strong hardware and software troubleshooting skills
Familiarity with Windows, macOS, and Linux
Networking fundamentals: LAN setup, VPN configuration, firewalls, switches, and basic network security
Valid driver’s license and reliable transportation; travel between client sites required
Excellent communication skills with a customer-focused approach

Lift and carry up to 50 lbs
Work at heights from ladders and lifts; work in ceilings, crawl spaces, and other confined areas
Stand, kneel, bend, and reach overhead for extended periods

$20.00–$29.91 per hour
20.0–40.0 hours per week
Shift availability: Day Shift (Preferred), Night Shift (Preferred), Overnight Shift (Preferred)

IT Field Technician — Structured Cabling & Desktop Support

Job Description