IT Help Desk Technician

Magnolia Health Systems is hiring an IT Help Desk Technician to deliver first-level technical support at its corporate office in Indianapolis, IN. This is an in-person & on-site role focused on helping end users with everyday technology needs, from device support to account access and connectivity.

What you’ll get

• Health Insurance through United Healthcare
• Dental Insurance through HRI Dental
• Vision Insurance through EyeMed
• Critical Illness, Accident, Disability Coverage
• Hospital Indemnity
• Life Insurance through Cincinnati Life: Builds cash value
• Life Insurance through Cincinnati Life: Employee-owned policy
• Life Insurance through Cincinnati Life: Family coverage, including grandchildren
• Paid Vacation
• Attendance Bonuses and Weekend Bonuses
• Holiday Pay with no waiting period
• Tuition Assistance Programs
• Student Loan Repayment Program
• Career Advancement Opportunities

Responsibilities

• Provide first-level technical support to end users for hardware, software, and network-related issues via phone, email, or ticketing system
• Troubleshoot and help resolve issues involving desktops, laptops, printers, mobile devices, and peripherals
• Install, configure, and maintain operating systems, applications, and user accounts according to company standards
• Manage and prioritize help desk tickets, ensuring timely resolution and accurate documentation
• Support onboarding and offboarding, including system access setup and IT equipment deployment or retrieval
• Maintain and support network connectivity, including basic troubleshooting of Wi-Fi, VPN, and remote access
• Follow company policies to ensure data security and confidentiality for protected information
• Escalate complex technical issues to internal teams or external vendors as needed
• Maintain inventory of IT equipment and coordinate repairs or replacements

Requirements

• Strong experience in Windows environments, Active Directory, and network infrastructure
• Experience overseeing multi-site operations is strongly preferred
• Healthcare or long-term care experience is preferred
• Proven ability to manage vendors and IT projects
• Strong problem-solving and decision-making skills

Technology areas

Windows environments, Active Directory, Wi-Fi, VPN, and remote access.

Not a cybersecurity role. This position is NOT a cybersecurity role.