Helpdesk Administrator

IES Communications is seeking a Helpdesk Administrator to support day-to-day technology needs onsite in Tempe, AZ, reporting under the direction of the IT Manager. In this role, you will provide first and second level telephone support, help resolve issues quickly and professionally, and assist with changes across servers, domains, and core network services.

The position includes hands-on troubleshooting and device setup, along with participation in network operations support. You will also help maintain reliable system backups, follow privacy-focused processes, and keep inventory records accurate as you support users across the company.

Key Responsibilities

• Set up and maintain basic network operations, including assembly of network hardware, and assist the IT team with additional tasks as needed.
• Set up devices for IES employees.
• Provide first and second level telephone support, including problem resolution and follow-up.
• Install and test required software and hardware.
• Listen to client issues, collect necessary information, and use it to identify and resolve technical problems.
• Install, upgrade, and configure network printing, directory structures, and security rights.
• Identify opportunities to improve support processes.
• Respond to user questions related to their access to network resources.
• Follow strict privacy policies, complete regular database maintenance tasks, and maintain accurate inventory records.
• Monitor system backups.
• Ensure the company phone system and computers are in working order.
• Support remote sites as required, including occasional travel.
• Provide remote support after hours when required.
• Complete other responsibilities as assigned.

Required Qualifications

• Self-motivated with a professional and positive approach.
• Ability to adapt to a changing environment.
• Ability to promote the Company culture and mission with employees, vendors, clients, and business partners.
• Ability to serve as a liaison with customer representative(s).
• Proven problem solving and critical thinking skills.
• Strong written and oral communication, interpersonal, and customer service skills.
• Ability to multi-task and stay organized.
• Ability to work effectively independently and as part of a team.
• Flexibility in handling assignments with attention to detail.
• Ability to lift and move computers, printers, and servers.
• At least a High School Diploma or GED equivalency.
• Understanding of networking operating systems and concepts including Active Directory, TCP/IP, DHCP, and DNS, plus remote communications.
• Knowledge of Windows servers, network equipment, personal computers, and other IT hardware.
• Experience in an IT organization with multiple locations.
• Proficiency with Microsoft Office and Windows 10.
• Basic PowerShell experience, or willingness to learn.
• Ability to manage multiple tasks/projects simultaneously.
• Must meet the Company minimum driving standards.

Technologies and Tools

• Active Directory, TCP/IP, DHCP, DNS, and remote communications
• Windows servers and Windows 10
• Microsoft Office and PowerShell
• Dell servers; Cisco servers
• Lenovo desktops and laptops; Dell desktops and laptops
• HP printers and copiers
• Cisco network equipment and Cisco phone systems
• VOIP phone systems
• Network printing, directory structures, security rights
• System backups and database maintenance

Compensation: USD 20 - 25 per hour.