IT Helpdesk Analyst

The IT Helpdesk Analyst delivers frontline IT support for internal staff, clients, and partners, resolving issues via on-site, phone, or remote assistance while managing user accounts and infrastructure from the Warwick, RI office.

Location

Warwick, RI, onsite

Responsibilities

• Deliver helpdesk support to internal staff, clients, and partners via on-site, phone, or remote troubleshooting
• Provide customer support for enterprise PCs, VoIP systems, and mobile devices
• Advocate adherence to IT policies and best practices
• Configure and manage user accounts using Active Directory and related proprietary systems
• Provision, install, and support infrastructure components including switches, firewalls, access points, PCs, printers, and scanners
• Analyze and monitor systems and review relevant reports
• Perform additional duties as assigned

Requirements

• Candidates must reside within a commutable distance of the Warwick, RI office

Technologies

• Active Directory
• VoIP