This position is no longer accepting applications
Closed on July 29, 2026.
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IT Helpdesk Analyst
Active Directory
Computer Skills
Customer Service
Customer Support
End User Support
Hardware Support
Help Desk Support
Identity and Access Management
Incident Management
Information Technology (IT)
IT Operations
IT Services
ITIL
ITSM
Onsite
Phone Support
Remote Support
Technical Support
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Job Description
The IT Helpdesk Analyst delivers frontline IT support for internal staff, clients, and partners, resolving issues via on-site, phone, or remote assistance while managing user accounts and infrastructure from the Warwick, RI office.
Location
Warwick, RI, onsite
Responsibilities
- Deliver helpdesk support to internal staff, clients, and partners via on-site, phone, or remote troubleshooting
- Provide customer support for enterprise PCs, VoIP systems, and mobile devices
- Advocate adherence to IT policies and best practices
- Configure and manage user accounts using Active Directory and related proprietary systems
- Provision, install, and support infrastructure components including switches, firewalls, access points, PCs, printers, and scanners
- Analyze and monitor systems and review relevant reports
- Perform additional duties as assigned
Requirements
- Candidates must reside within a commutable distance of the Warwick, RI office
Technologies
- Active Directory
- VoIP
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