GAL Manufacturing Company LLC is hiring an IT Support Specialist to support end users across multiple North American locations. This onsite role in Sacramento, CA focuses on Level 1, 2, and 3 technical assistance through a helpdesk platform, with hands-on ownership of desktops, laptops, mobile devices, and key peripherals. You will also help keep systems secure and up to date while managing user onboarding, offboarding, and Active Directory administration.
Role summary
The IT Support Specialist provides technical support covering hardware, software, operating systems, printing, telephony, and network connectivity. In addition to troubleshooting, the position manages workstation lifecycle activities including onboarding and offboarding processes, workstation imaging and deployment, and ongoing maintenance such as OS updates, security patches, antivirus, and firewall requirements.
Responsibilities
- Respond to and resolve technical support requests in line with established SLAs.
- Deliver Level 1, 2, and 3 support to users across multiple locations.
- Troubleshoot issues involving hardware, software, operating systems, printers, telephones, tablets, and network connectivity.
- Install, configure, and maintain desktop computers, laptops, mobile devices, printers, monitors, and related peripherals.
- Manage onboarding activities, including equipment procurement, workstation deployment, account creation, email setup, and end-user training.
- Coordinate offboarding tasks such as account deactivation, equipment recovery, and data transition processes.
- Create and deploy workstation images using approved deployment tools.
- Maintain Active Directory accounts, permissions, and related system administration functions.
- Keep workstations and laptops current with operating system updates, security patches, antivirus protection, and firewall requirements.
- Administer print servers and manage print queues.
- Maintain accurate inventory records for end-user devices and technology assets.
- Document, track, and update support requests within the help desk ticketing system.
- Provide timely, professional updates to users on support status and resolutions.
- Escalate unresolved technical issues to appropriate resources when necessary.
- Support and administer VoIP and other telecommunications systems.
- Contribute to the development, documentation, and continuous improvement of IT processes and procedures.
Requirements
- Associate degree in Information Technology, Computer Science, or a related field.
- Minimum of 3–5 years of experience in an IT support, help desk, or technical support environment.
- Proficiency supporting Microsoft Windows operating systems and Microsoft 365 applications.
- Working knowledge of Active Directory and Windows Server environments.
- Experience with Microsoft Remote Desktop Services (RDS) and Terminal Services.
- Knowledge of desktop imaging, software deployment, and workstation configuration.
- Understanding of networking fundamentals, including DHCP and DNS.
- Experience supporting Voice over IP (VoIP) telephone systems.
- Knowledge of endpoint security tools, antivirus management, and cybersecurity best practices.
- Ability to manage and prioritize multiple requests while meeting SLAs.
- Comprehensive database skill set in PHP and SQL.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent customer service, communication, organizational, and multitasking abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
Technologies
- Microsoft Windows, Microsoft 365
- Active Directory, Windows Server
- Microsoft Remote Desktop Services (RDS), Terminal Services
- DHCP, DNS
- Voice over IP (VoIP), endpoint security tools, antivirus
- PHP, SQL
Compensation and benefits
- Salary range: $75,000 - $90,000 per year
- Medical/Dental/Vision/Life Insurance/HSA
- 401K (Company Match/Non-Elective)
- Paid Time Off (PTO)
- Tuition Reimbursement
- Employee Assistance Program (EAP)
Position details
- Full time, non-exempt
- Monday–Friday, day shifts, generally 8:00am – 4:30pm
- Based in Sacramento, CA (onsite)
