IT Helpdesk Technician

An on-site IT Helpdesk Technician is needed to support workstation deployment, cabling, AV systems, and core IT infrastructure for office moves at K2 Space in Los Angeles, CA. This role focuses on hands-on hardware, network connectivity, and collaboration with facilities teams to keep IT operations running smoothly.

Location and Compensation

Location: Los Angeles, CA (onsite)

Salary: USD 28 - 43 per hour

Responsibilities

• Build, image, configure, and deploy desktop and laptop systems for new hires and hardware refresh cycles
• Run and terminate structured cabling (Cat6/Cat6A) for workstations, access points, IP cameras, and other networked devices
• Install, maintain, and troubleshoot conference room AV systems including displays, video conferencing equipment (Zoom Rooms, Teams Rooms), cameras, and speakers
• Set up and support peripheral equipment — monitors, docking stations, printers, phones, and headsets
• Perform physical rack installation of networking and server equipment; maintain clean and organized server rooms and IDF/MDF closets
• Respond to on-site IT support requests, diagnosing and resolving hardware, software, and connectivity issues
• Collaborate with IT Leadership to build out and deploy an asset management system for current and future hardware
• Support office moves, new office buildouts, and desk reconfigurations from an IT infrastructure perspective
• Coordinate with vendors and facilities teams for equipment deliveries, installations, and warranty repairs
• Document completed work, cable maps, and equipment configurations clearly and consistently

Requirements

• 2+ years of experience in a hands-on IT support or field technician role
• Experience building and imaging Windows PCs and Macs in a corporate environment; Iru and Intune MDM experience is a plus
• Working knowledge of structured cabling standards and experience running, terminating, and testing Cat6/Cat6A cables
• Familiarity with conference room AV systems and video conferencing platforms (Zoom Rooms, Microsoft Teams Rooms)
• Solid understanding of networking basics — switches, patch panels, VLANs, Wi-Fi access points, and PoE devices
• Experience supporting and troubleshooting Microsoft 365, Windows 10/11, MacOS, and common business applications (Slack, Zoom, etc)
• Comfort working in tight spaces, on ladders, and in raised-floor or drop-ceiling environments
• Strong organizational skills with the ability to manage multiple open tickets and hardware requests simultaneously
• Customer-first attitude with clear communication, reliable follow-through, and constructive interactions
• Ability to lift and carry up to 50 lbs (servers, monitors, UPS units)
• Comfort working on ladders and in overhead ceiling spaces; ability to crouch, kneel, and work in confined spaces

Technologies

• Windows 10/11, macOS
• Microsoft 365, Intune MDM
• Zoom Rooms, Microsoft Teams Rooms
• Zoom, Slack
• Cat6, Cat6A, Structured cabling

Benefits

• Hourly pay range for this non-exempt role is $28 – $43
• Equity in the company
• Paid time off
• Medical, dental, and vision coverage
• Life insurance
• Paid parental leave

Export Compliance

Under ITAR guidelines, a “U.S. Person” includes U.S. citizens, lawful permanent residents (Green Card holders), and certain protected individuals (e.g., refugees or asylees). If you are unsure of your status, consult a qualified advisor. The selected candidate will access information and items controlled by U.S. export regulations, including ITAR, and must be eligible for a federally issued export control license or be a U.S. Person.

Equal Opportunity

K2 Space is an Equal Opportunity Employer. Employment decisions are based on merit, competence, and qualifications and are not influenced by race, color, religion, gender, national origin, veteran status, disability status, age, sexual orientation, gender identity, marital status, or any other protected status.