IT Help Desk Technician

On behalf of Next Deavor, this part-time role focuses on hands-on desktop and end-user support for both onsite and remote users in a hybrid environment based in Dublin, GA. You will manage day-to-day help desk needs, support manufacturing and office stakeholders, and help keep users productive through reliable device, application, and connectivity support.

As an IT Help Desk Technician, you will provide support across a range of endpoints and systems, including workstations deployed and maintained through Intune. The position is designed for someone with Level 2 or Level 3 support experience who can balance ticket delivery with accurate documentation and user-focused communication.

What you’ll do

• Provide onsite and remote support for hardware, software, peripherals, mobile devices, and connectivity issues
• Log, prioritize, and resolve tickets while meeting SLA targets and documenting work accurately
• Perform onboarding and offboarding tasks including account setup, device provisioning, and access changes
• Image, deploy, and maintain workstations through Intune for 300+ endpoints
• Support conference room technology, printers, and manufacturing floor end-user devices
• Maintain accurate asset records for equipment assigned, returned, and retired
• Contribute to a knowledge base through knowledge base articles and user guides
• Educate users on cybersecurity practices and report suspected security incidents

What you bring

• 2+ years of Level 2 or Level 3 helpdesk or technical support experience
• Experience supporting Windows and Microsoft 365 applications
• Knowledge of networking basics including TCP/IP, DNS, DHCP, and VPN, plus wireless troubleshooting familiarity
• Strong customer service skills, including the ability to explain technical concepts to non-technical users
• Awareness of phishing, social engineering, and password security practices
• Ability to lift up to 50 lbs and work onsite

Tools and technologies

• Intune
• Windows
• Microsoft 365
• TCP/IP, DNS, DHCP, VPN

Compensation and schedule

• Part time role
• $28 to $35 per hour
• Hybrid onsite/remote in Dublin, GA

Benefits

• Health, vision and dental benefits for contract employees
• Paid sick leave eligibility is contingent on state of residence
• Optional 401k Plan (excludes employer match) and 401(k)
• Health insurance, Dental insurance, and Vision insurance
• Paid time off

Helpful qualifications

• CompTIA A+, Network+, or Microsoft 365 certifications
• ITIL Foundation certification
• Experience in a manufacturing environment