IT Helpdesk Technician

Helpt offers fully remote, full-time work supporting clients with on-shore, white-labeled technical help around the clock. This IT Helpdesk Technician role supports inbound IT helpdesk and product technical support calls, with a team built on friendly client experiences, troubleshooting, and empathy. You’ll receive structured onboarding and ongoing support to help you grow your technical and customer support skills.

What you’ll do

• Answer inbound IT helpdesk and product technical support calls and help customers move forward
• Deliver technical support through service, troubleshooting, and empathy
• Maintain a consistently excellent and friendly demeanor with clients and end users

What we’re looking for

• Excellent verbal communication skills, since phone support is often your primary tool
• Outstanding organizational skills with a keen eye for detail
• A motivated self-starter mindset with a passion for technology and support
• Customer service oriented approach, with genuine delight in helping people
• L1 Technical experience in a helpdesk environment
• Strong troubleshooting skills (including home-lab experience)
• Familiarity with modern Windows operating systems and the modern Mac operating systems
• Prior experience at an MSP is a major plus
• An innate desire to resolve printer-related issues

Tools and platforms

• Windows operating systems
• Mac operating systems

Schedule and training

This is a full-time position with 40 hours per week on a fixed schedule once assigned. Because the team operates 24x7x365, your shift may fall on days, evenings, nights, weekends, or holidays. The exact schedule will be provided prior to your start date.

The initial training period lasts 3 weeks, running Monday through Friday, 7am to 4pm EST.

Pay

Starting pay is $18 to $20 per hour (USD).

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Flexible schedule
• Professional development assistance and certification reimbursements
• Overtime opportunities

Bonus skills

At Helpt, the team aims to hire a Whole Person. Include hobbies, passions, interests, friends, and family, along with any other skills you’ve picked up along the way.

If you want to start or expand your professional career in technology, consider applying.

Learn more: gethelpt.com