Provide technical support and end-user troubleshooting for CRNA sites across Copper Center and surrounding locations.

Serve as the first point of contact for technical assistance by phone and email
Assess reported issues and determine the best solution based on the customer’s needs
Deliver technical support, training, and assistance to CRNA staff
Track technical problems until they are resolved
Maintain inventory of IT equipment and develop a maintenance and replacement schedule
Maintain up-to-date user profile information across multiple systems
Provide IT support to CRNA compact villages and CYD school sites as requested
Handle AV-related equipment for CRNA events and meetings
Maintain computer peripherals and order supplies when needed
Complete other duties as assigned
Submit a weekly report covering all activities

Knowledge of computer systems, mobile devices, and other technology products
Ability to diagnose and resolve fundamental technical issues
Above average troubleshooting skills for hardware, software, and networking services
Above average ability to operate personal computers using a variety of software
Strong understanding and sensitivity to Alaska Native culture and lifestyle, with demonstrated experience working effectively with Alaska Native populations
Strong written, analytical, verbal, and interpersonal skills
Ability to keep accurate records and produce timely and accurate written reports
Ability to maintain strict confidentiality required for HIPAA, other regulations, and organizational matters
Ability to learn and apply program and agency operating policies and procedures
Ability to manage multiple priorities and tasks concurrently and meet deadlines
Ability to establish and maintain cooperative working relationships, including with outside contacts
Ability to work independently and as part of a team

Certificates in information technology, and/or
One (1) year of experience working with IT software, hardware, and/or networking
A combination of experience, education, and training may substitute for degree requirements on a year-for-year basis

Associate’s Degree in Information Technology
Four (4) years of experience working with IT software, hardware, and/or networking

Work is generally sedentary, with routine walking, standing, bending, and carrying items under 25 lbs
Most work occurs in an office setting with interaction across a wide range of people and abilities
CRNA is a smoke-free and tobacco-free campus
May require local travel between CRNA compact services, with potential exposure to extreme weather conditions
Environment requires protection of client confidentiality
Personal Protective Equipment provided when and where needed

Employment is “at will” (employee or CRNA may terminate employment at any time for any reason)
CRNA is a no-tolerance workplace; initial and random drug and alcohol screening required
Certain positions require a criminal background check; offers are conditional for covered classifications until a Federal criminal background check confirms eligibility
First Aid/CPR certification must be obtained within 90 days of hire for required positions
As applicable, must meet standards for fitness for duty, immunizations, credentialing, and privileging

IT Helpdesk Technician

Job Description