IT Service Desk Analyst

Kronia is seeking an IT Service Desk Analyst to join an on-site IT Operations team in Manhattan, NY. This contract role focuses on advanced troubleshooting and escalation support, along with ongoing administration for devices, applications, and user lifecycles across modern endpoint and identity tools.

The position supports end users through reliable endpoint compliance practices and an emphasis on maintaining a smooth, consistent user experience across both macOS and Windows environments.

Responsibilities

• Provide advanced troubleshooting and escalation support for IT issues.
• Manage device, application, and user lifecycle administration across Google Workspace, Jamf, Intune, macOS, and Windows environments.
• Maintain endpoint compliance to support organizational standards.
• Support a seamless user experience for end users.

Requirements

• 3-6 years of experience in IT support.
• Experience with Google Workspace administration.
• Strong experience with Jamf Pro for macOS and Microsoft Intune for Windows.
• Solid knowledge of macOS and Windows 10/11 environments.
• Experience with SSO, MDM, identity and access management, and endpoint compliance.
• Familiarity with networking concepts, including VPNs, and troubleshooting tools.
• Experience creating technical documentation and SOPs.
• Strong communication, problem-solving, and time management skills.
• Experience with scripting (Bash or PowerShell) and automation tools.
• Familiarity with Zendesk or similar service management platforms.

Technical Focus

• Google Workspace
• Jamf Pro
• Microsoft Intune
• macOS
• Windows 10 and Windows 11
• SSO, MDM, identity and access management
• Zendesk, Bash, PowerShell

Job Details

• Location: Manhattan, NY (onsite)
• Work model: On-site (5 days per week)
• Employment type: Contract
• Pay rate: USD 40-45 per hour