Support and maintenance for guest and corporate technology under the direction of the IT Director.

Install, configure, and upgrade PCs, laptops, and related equipment
Diagnose and troubleshoot common and unusual hardware and software issues
Perform preventive maintenance across the organization’s technology environment
Apply required software patches and support reliable connectivity for PCs, laptops, guest internet issues, handhelds, and other devices across LAN and WAN
Support miscellaneous hotel technology tasks, including low voltage cabling and basic mounting
Administer and repair critical systems including PMS, POS, PBX, and FTG in coordination with the respective vendor
Perform server backups
Set up and maintain locally connected and networked printers
Connect and set up required peripheral equipment for end users
Coach users and assist internal and external guests with computing and network requests
Prepare and maintain documentation related to support work and requests

Associate degree (preferably in a STEM field) or 2 to 3 years of relevant work experience
A+ Certification
Ability to communicate technology clearly and effectively in both oral and written form with internal teams and external guests
Strong attention to detail and organization, with demonstrated follow up and follow through
Analytical skills with a solid understanding of IT standards and company policies
Past experience supporting hospitality-based technology preferred
Knowledge of MS Office, Active Directory, and networking environment concepts

Location: Austin, TX (onsite)

Experience: Minimum 2 years

Education: Associate degree (preferably in STEM)

IT Support Analyst

Job Description