IT Support Engineer
Job Description
Kukui IT is hiring an IT Support Engineer to provide on-site technology installation and support for Microsoft-based computers and networks. This part-time role in Kahului, HI focuses on keeping systems running, resolving technical issues, and helping end users with updates and maintenance.
You will work primarily on-site (with some off-site support for software updates), troubleshoot challenging problems, and contribute to system documentation. The position is currently part-time, with the possibility of growth toward a salary role with benefits in the near future.
Responsibilities
- Install and support on-site Microsoft-based computers and networks.
- Research and troubleshoot a range of challenging technical issues.
- Perform on-site and off-site software updates and system maintenance, including end-user assistance and training.
- Handle network management and maintenance, including backups and security updates.
- Provide occasional support for Tablets, iPhones, and other Smartphones.
- Maintain system documentation for supported environments.
- Work part time, with potential to move to a salary position with benefits as the company grows.
Requirements
- Passion for technology.
- Superb problem-solving skills.
- Reliable transportation with a valid drivers license.
- Computer expertise in Windows 10 and Windows 11, MS Office, PC networking, and hardware repair.
- MCP or CompTIA certifications are a plus.
- Prior customer service experience.
- Professional appearance and demeanor, with good communication skills.
- Ability to lift 50 pound computers and networking equipment.
- Must pass a general problem solving and skills assessment test for consideration.
Technologies
- Microsoft, Windows 10, Windows 11
- MS Office
- PC Networking, hardware repair
- Tablets, iPhones, Smartphones
Benefits
- Paid Training
- Ongoing Learning and Development
- Flexible schedule
- Referral program
Benefit conditions: Part-time employees are eligible. If the initial Zoom interview goes well, Kukui IT will fly you to their HQ on Kauai to meet the crew and complete a final interview.
Work setup: This role is not remote. To qualify, you must live in Maui.
Location: Kahului, HI (on-site). Compensation: USD 20–25 per hour. Job type: part time.