IT Support Engineer

Sky Systems Inc is hiring an IT Desktop Support Engineer for a long-term contract in Boston, MA (on-site). This is a full-time role working 5 days per week and 40 hours per week. If you enjoy hands-on technical support at the desktop and in conference-room environments, this position combines field troubleshooting, imaging, and end-user issue resolution with structured processes like ticketing and problem management.

Responsibilities

• Provide IT Infrastructure field support by troubleshooting hardware, software, and operating system issues and resolving them while maintaining hardware warranty and customer security compliance.
• Install, troubleshoot, and repair desktops, printers, laptops, and computer peripherals, including support for desktop applications.
• Perform desk-side support and PC break/fix, including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Deliver smart hands support for peripheral and networking hardware under instruction-based activities at client sites, including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels.
• Troubleshoot end user systems and networks using deductive reasoning, including issue resolution tied to end user network cabling.
• Use repeat call analysis to develop preventive actions, and support problem management.
• Support conference room management as part of on-site end-user technology services.

Required Qualifications

• Minimum 3 to 5 years of strong experience providing IT Infrastructure field support.
• Experience with desktop imaging, application installation/support, and technical troubleshooting for Outlook issues.
• Hands-on experience troubleshooting printer-related issues.
• Ability to perform smart hand activity under instruction-based activities at sites.
• Basic knowledge of enterprise LAN and WAN setup and concepts.
• Usage knowledge of TCP/IP, DNS, DHCP, VPN, and RDP.
• Ability to lift and move computer equipment weighing up to 50 lbs.
• Expertise in desk-side support and PC break/fix, including basic administration of Windows and MAC/Linux OS (preferred).
• Experience with ticketing tools such as ServiceNow or Remedy.
• Excellent written and oral communication skills, with the ability to work effectively with clients and management.
• Ability to work to deadlines, take proactive ownership, and complete tasks on time; includes a sense of urgency.
• Preferably an Associate Degree in Electronics and CompTIA A+ certification.
• May have other OEM/vendor certifications (Dell, Toshiba, Lenovo, Client).
• Ability to work independently or as part of a team, with minimal supervision.
• Must be available to work flexible work schedules.

Core Technical Focus

• Windows O/S, MAC/Linux OS
• TCP/IP, DNS, DHCP, VPN, RDP
• ServiceNow, Remedy
• Outlook
• Desktop imaging, Application Installation/Support

On-Site Schedule & Location

Full time, 5 days/week, 40 hours/week, in person at Boston, MA.

Application Questions

• This is a full-time, on-site position in Boston, MA, requiring 40 hours per week. Would you be able to work on-site?
• Are you available on an immediate basis?