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Rho

IT Support Lead

Rho
New York, NY $90k - $130k/yr Full time Posted 14d ago
End User Support Google Workspace Hardware Support Help Desk Support Identity and Access Management Information Technology (IT) IT Operations IT Services macOS Mobile Device Management Onsite Single Sign On Technical Support
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Job Description

Rho is seeking an IT Support Lead to manage the technology foundation for its New York City office and distributed team. This is a hands-on, in-office role where you will serve as the primary contact for employee IT support and lead day-to-day operations across devices, identity, and office infrastructure.

Key Responsibilities

  • Act as the primary point of contact for employee IT support, covering hardware, software, access, and troubleshooting, with an emphasis on fast, friendly resolution.
  • Own device lifecycle management for macOS and Windows, including procurement, provisioning, MDM administration, and secure offboarding.
  • Administer core identity and SaaS systems, including SSO, Google Workspace, Slack, and related tools, with responsibility for access onboarding and offboarding.
  • Manage the NYC office IT infrastructure, including networking, AV, conference rooms, and on-site hardware.
  • Build and document IT processes, runbooks, and self-service resources to support scale as Rho grows.
  • Partner with Security, People, and Finance on access controls, compliance, and asset management.
  • Lead IT onboarding for new hires and ensure a smooth day-one experience.

Required Qualifications

  • 5+ years of IT support or IT operations experience, ideally in a fast-paced, high-growth environment.
  • Hands-on expertise administering macOS and Windows, including MDM tools and identity or SSO platforms.
  • Strong working knowledge of Google Workspace and Slack and experience with common SaaS administration.
  • Experience managing office IT infrastructure, including networking, AV, and conference room technology.
  • Strong troubleshooting skills and a customer-service mindset, focused on making IT straightforward for colleagues.
  • Clear communication skills with the ability to document processes and support non-technical teammates.
  • Willing and able to work on-site 5 days per week in the NYC office.

Technologies

  • macOS
  • Windows
  • MDM
  • SSO
  • Google Workspace
  • Slack
  • SaaS
  • Networking
  • AV

Compensation and Location

Location: New York, NY (onsite).
Salary: USD 90,000 - 130,000 per year.
Experience: 5 years minimum.

Benefits

  • Equity
  • Healthcare benefits
  • Paid time off

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