IT Support Lead

Rho is seeking an IT Support Lead to manage the technology foundation for its New York City office and distributed team. This is a hands-on, in-office role where you will serve as the primary contact for employee IT support and lead day-to-day operations across devices, identity, and office infrastructure.

Key Responsibilities

• Act as the primary point of contact for employee IT support, covering hardware, software, access, and troubleshooting, with an emphasis on fast, friendly resolution.
• Own device lifecycle management for macOS and Windows, including procurement, provisioning, MDM administration, and secure offboarding.
• Administer core identity and SaaS systems, including SSO, Google Workspace, Slack, and related tools, with responsibility for access onboarding and offboarding.
• Manage the NYC office IT infrastructure, including networking, AV, conference rooms, and on-site hardware.
• Build and document IT processes, runbooks, and self-service resources to support scale as Rho grows.
• Partner with Security, People, and Finance on access controls, compliance, and asset management.
• Lead IT onboarding for new hires and ensure a smooth day-one experience.

Required Qualifications

• 5+ years of IT support or IT operations experience, ideally in a fast-paced, high-growth environment.
• Hands-on expertise administering macOS and Windows, including MDM tools and identity or SSO platforms.
• Strong working knowledge of Google Workspace and Slack and experience with common SaaS administration.
• Experience managing office IT infrastructure, including networking, AV, and conference room technology.
• Strong troubleshooting skills and a customer-service mindset, focused on making IT straightforward for colleagues.
• Clear communication skills with the ability to document processes and support non-technical teammates.
• Willing and able to work on-site 5 days per week in the NYC office.

Technologies

• macOS
• Windows
• MDM
• SSO
• Google Workspace
• Slack
• SaaS
• Networking
• AV

Compensation and Location

Location: New York, NY (onsite).
Salary: USD 90,000 - 130,000 per year.
Experience: 5 years minimum.

Benefits

• Equity
• Healthcare benefits
• Paid time off