SupportJobs.io
← Back to all jobs
Franklin Miller Inc.

IT Support Specialist

Franklin Miller Inc.
Livingston, NJ $20 - $40/hr Full time Posted 22d ago
Active Directory Cloud Platforms End User Support Hardware Support Help Desk Support Identity and Access Management Information Technology (IT) IT Operations It Service Management IT Services Onsite Service Management Specialist Technical Support Windows
Apply Now

Job Description

Franklin Miller Inc. is seeking an IT Support Specialist for an onsite role in Livingston, NJ. The position supports day-to-day help desk and infrastructure needs while helping develop and troubleshoot new IT systems to maintain secure, reliable operations across the facility.

What You’ll Do

  • Help develop and implement new IT systems, including scanning, OCR, programming, database development, cloud-based and local systems, networking, printing, and interfaces with ERP data.
  • Provide technical support for hardware, software, and network issues affecting users and services.
  • Manage help desk systems to track, prioritize, and resolve user requests promptly.
  • Troubleshoot computer networking problems across LAN, VPN, DNS, TCP/IP, firewalls, and related infrastructure.
  • Support Windows and Linux operating systems, including Microsoft Windows Server environments.
  • Maintain Active Directory accounts, manage user permissions, and support computer management tasks.
  • Enhance existing SQL-based ERP and assist with new ERP-related development.
  • Support equipment troubleshooting for desktops, laptops, mobile devices, printers, and peripherals.
  • Work with AI agents in development as part of ongoing system improvements.
  • Collaborate with team members to analyze issues and implement effective solutions quickly.

Key Technologies and Tools

  • OCR, SQL, ERP, Active Directory
  • Windows, Linux, Microsoft Windows Server
  • LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP, firewalls
  • Cloud-based systems, help desk systems, AI agents

What You Bring

  • Proven experience in IT support or desktop support roles with strong knowledge of computer software.
  • Ability to work comfortably while incorporating cutting-edge AI technology.
  • Familiarity with help desk systems and customer support ticket management processes.
  • Solid networking fundamentals, including LAN, TCP/IP, DNS, VPNs, firewalls, and network troubleshooting tools.
  • Experience supporting Windows (including Windows Server) and Linux operating systems.
  • Strong communication skills and the ability to explain technical issues clearly to non-technical users.
  • Strong programming experience.
  • Demonstrated problem-solving capability with an analytical approach to diagnosing issues quickly and accurately.

Compensation and Location

Location: Livingston, NJ (onsite).
Salary: USD 20 - 40 per hour.

Benefits

  • Flexible schedule

Similar Jobs