IT Support Specialist

Support on-site and across the Americas to keep IT systems running and help users adopt digital workplace tools.

Responsibilities

• Deliver local IT support for the Aurora, Illinois Regional HQ, Production, and Warehouse site
• Provide remote IT support for 6 offices and 1 Production/Warehouse site across the Americas Region
• Own local site IT infrastructure and applications within the scope of the IT service role and coordinate with 2nd level support teams to resolve IT issues
• Configure, deploy, administer, and troubleshoot PCs, mobile devices, label printers, hand scanners, IP cameras, and other IT equipment
• Manage purchasing of IT consumables and supplies to ensure users have the equipment they need
• Coordinate and manage external service providers when additional IT service delivery support is required
• Support digital transformation by engaging users to understand needs, requests, and improvement opportunities
• Participate in local, regional, and corporate IT projects as part of a larger team
• Contribute to and maintain IT Infrastructure and user support documentation, and maintain an inventory system

Requirements

• Associates or BS degree in IT or an IT-related field, Business Administration, or Business Informatics (or completed vocational training in IT preferred)
• Previous IT work experience preferred
• Proven working knowledge of PC hardware, printers, Microsoft software, and network administration
• Certifications are a plus
• Customer service and troubleshooting skills to identify and resolve issues based on user requirements
• Ability and desire to train and advise users on using digital workplace tools and applications effectively
• Understanding of a harmonized enterprise IT landscape, including the impact of standardization and evaluating local versus global solutions
• Ability to work with remote and cross-cultural teams via virtual collaboration; Spanish speaker is a plus
• Ability to travel up to 5%

Technologies

• Microsoft software
• Network administration

Benefits

• 401K Match
• Performance Related Bonus
• Health Insurance
• Paid Holidays

Diversity & Inclusion: Freudenberg Household Products LP (USA) focuses on providing an inclusive environment and recognizes that diversity contributes to success.