IT Support Specialist

Join POS.com in New York, NY to support IT and POS systems that keep client operations running smoothly.

Responsibilities

• Help with installation, configuration, and ongoing maintenance of IT and POS systems
• Deliver technical assistance to clients through phone, email, or in-person support
• Diagnose and resolve hardware and software issues
• Support end-user training on system usage
• Work with the senior technical team to complete assigned projects and tasks
• Assist with inventory management and tracking of IT and POS equipment
• Run routine system checks and apply necessary updates
• Maintain accurate documentation of client interactions and technical procedures
• Provide after-hours support on a weekly rotation

Requirements

• 2+ years experience in POS systems, IT support, or network administration (preferred)
• Strong problem-solving skills and attention to detail
• Excellent communication and customer service skills
• Ability to work independently and also as part of a team
• Willingness to learn and adapt to new technologies

Compensation

• USD 50,000 - 75,000 per year
• In-person role

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance