IT Support Analyst

IT Support Analyst (Hybrid) role supporting Point of Sale clients in Minneapolis, MN (Plymouth area), troubleshooting hardware and software issues and working with internal teams and external vendors to drive fast resolution.

Responsibilities

• Deliver friendly, professional, and timely technical support to Point of Sale (POS) clients
• Troubleshoot, assess, and resolve a range of hardware and software issues
• Provide timely updates to clients on service request status, progress, and resolution plans
• Install and configure software, including remote technician tools, antivirus software, POS applications, and Change of Service (COS) updates
• Review client information and service history, and use internal and external resources to identify effective solutions
• Prioritize incoming support requests and work efficiently to resolve issues
• Collaborate with internal teams and external vendors to troubleshoot and resolve technical problems

Requirements

• Minimum of a two-year technical degree or equivalent hands-on experience
• Strongly preferred: experience in POS, IT support, hospitality, grocery, or retail
• Working knowledge of computer, hardware, and software troubleshooting
• Plus: experience with network connectivity and related software
• Proficiency with Microsoft Office and Outlook
• Strong verbal, written, and listening communication skills
• Ability to manage multiple priorities in a fast-paced support environment

Technologies

• Microsoft Office
• Outlook
• Point of Sale (POS)
• Antivirus software
• Change of Service (COS) updates
• Remote technician tools

Location & Compensation

• Location: Minneapolis, MN (Hybrid)
• Area: Plymouth, MN
• Pay: USD 20–23 per hour

Benefits

• True Ownership: After 6 months, become an associate-owner through the company ESOP and share in company success
• Career Growth: Move from technical roles to leadership positions with unlimited advancement potential

Company overview: NORTH COUNTRY BUSINESS PRODUCTS INC is an industry leader since 1948, with 75+ years serving grocery, convenience, and hospitality industries. The company is 100% employee-owned, with an ownership culture where associates contribute to shared profit and success.