IT Support Specialist

Schiffman’s Jewelers is hiring an IT Support Specialist to deliver day-to-day technology support for employees across retail stores and corporate departments in Greensboro, NC 27401 (onsite). This role keeps teams running by resolving technical issues, supporting key business applications, and helping new employees get set up with the right access and equipment. If you enjoy hands-on troubleshooting and clear communication, you’ll find a role that blends support work with practical IT ownership.

Compensation: USD 65,000 - 75,000 per year

What you’ll do

• Provide prompt, professional support to employees through Zendesk, email, phone, and direct communication, troubleshooting device, software, authentication, and common technical problems while tracking requests through resolution.
• Support daily use of Proximity/Salesforce (CRM) and LightSpeed (POS and inventory management), along with Microsoft 365 and other company systems, including basic application training and answers to everyday questions.
• Coordinate technology onboarding and offboarding by handling setup, account provisioning, system access, equipment distribution and recovery, and offering a personalized technology orientation for new team members.
• Configure and maintain computers, iPads, and other equipment, administer routine mobile device management (MDM) tasks, and maintain accurate inventory records through periodic reconciliation.
• Manage routine user accounts, permissions, and access requests across company applications while following established security and confidentiality procedures.
• Create clear employee instructions and troubleshooting resources, provide hands-on guidance, and support employees during technology updates and changes.
• Coordinate with technology providers by submitting support requests, following up on open issues, and escalating complex matters to the Director of IT.
• Spot recurring technical issues, research solutions, recommend improvements, and assist the Director of IT with technology projects and implementations.

What you bring

• Hands-on experience providing IT support, troubleshooting devices and software, and resolving user access issues.
• Strong technical aptitude and the ability to quickly learn new systems and applications.
• Exceptional communication and interpersonal skills, including patience and empathy when assisting employees with varying technical abilities.
• Accountability and initiative, with a commitment to seeing issues through to resolution.
• Strong organization, attention to detail, and the ability to prioritize competing requests.
• A positive, adaptable attitude and the ability to work independently and collaboratively.
• Ability to work primarily on-site in Greensboro, with occasional travel and schedule flexibility for urgent needs.

Technologies you’ll work with

Zendesk, Proximity, Salesforce, LightSpeed, Microsoft 365, MDM, Jira

Benefits

• 401(k) and 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Vision insurance
• Life insurance
• Flexible spending account
• Paid time off
• Employee discount

Preferred qualifications

• Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience/certifications.
• Experience with Apple devices and MDM platforms.
• Familiarity with Microsoft 365 or similar identity and access management systems.
• Experience with Jira or comparable IT support ticketing platforms.

Work location: In person