IT Support Technician

Adelphoi Village Inc. is seeking an entry-level IT Help Desk Technician for an on-site role in Latrobe, PA. The position centers on responding to tickets and troubleshooting software, hardware, and network issues, with an emphasis on user-support efficiency and timely resolution. The successful candidate will help maintain the organization's IT infrastructure and participate in upgrades alongside the IT team.

Responsibilities

• Respond to phone calls and emails to create or review service tickets.
• Troubleshoot issues related to software, security, hardware, and network connectivity.
• Collaborate with the IT team on computer upgrades and infrastructure maintenance.

Requirements

• General knowledge of desktop computing, operating systems, and network connectivity.
• Strong problem-solving skills and the ability to ask insightful troubleshooting questions.
• Education, degree, or technical training in information technology.

Benefits

• Health, dental, and vision insurance as part of comprehensive benefits.
• 403(b) retirement plan with company match.
• Disability and life insurance.
• Relaxed work environment.
• Generous paid time off: up to 4 weeks after two years of service.