IT Support Technician

Lawndale Christian Health Center is seeking an IT Support Technician to help keep everyday technology running smoothly for its onsite user base in Chicago, IL. In this Level I support role, you will be the first point of contact for help desk requests while handling troubleshooting, hardware setup, and support ticket documentation across hardware, software, and peripherals.

Aligned with the organization’s mission to share the love of Jesus by promoting wellness and delivering quality, affordable healthcare, this position supports staff and systems that enable reliable service to Lawndale and neighboring communities.

What you’ll do

• Provide Level I support for LCHC’s user base
• Answer help desk calls
• Log and track support requests by creating and updating support tickets
• Install and maintain onsite hardware
• Troubleshoot IT issues using phone, remote support, and in-person assistance

How support requests come in

• Respond to support questions submitted by users via phone and email

What you bring

• Excellent problem-solving, communication, and interpersonal skills
• Strong customer service skills and a service-oriented attitude
• Ability to work in a team environment
• Technical understanding of user-facing hardware, software, and peripheral equipment
• Ability to operate tools, components, and peripheral accessories
• A+ certification within 12 months of hire
• Associate degree desired
• MCSE or MCSA desirable
• Minimum 1 year of experience

Location and salary

• Location: Chicago, IL (onsite)
• Salary: USD 45,344 - 53,456 per year

Lawnedale benefits

• Health Insurance including Dental, Vision & Pharmacy Benefits
• Paid time off / Paid holidays
• Educational Reimbursement
• Home Buyer Assistance Program
• Retirement Contributions and more