IT Support Technician (Help Desk)

SpaceX is hiring an IT Support Technician (Help Desk) to help keep end-user IT services running smoothly across the company. This onsite role in Hawthorne, CA supports employees through the full lifecycle of day-to-day technology, from onboarding and setup to troubleshooting and asset management, including work performed both in person and remotely.

What you can expect to do

• Deliver 1st, 2nd, and 3rd tier enterprise help desk support for SpaceX employees.
• Own on-site inventory and manage the lifecycle of end-user IT assets.
• Procure, configure, and deploy computer hardware and mobile devices.
• Set up and support workstations for new and existing staff, including onboarding and offboarding.
• Troubleshoot software and hardware issues in person and remotely.
• Configure and troubleshoot desktop, label, and large multifunction printers.
• Support end-user network connectivity across wired, wireless, and remote access.
• Support conference room and audio-visual setups.
• Improve help desk workflows in partnership with IT engineering and other teams to address complex problems.
• Create instructional documentation and explain technical issues in clear terms for non-technical users.

Required qualifications

• High school diploma or equivalency certificate.
• 1+ years of professional experience building, deploying, and troubleshooting computer systems, hardware, printers, software, and IP networks in an enterprise environment.
• Experience supporting Microsoft technologies.
• Valid driver’s license.
• Ability to work all shifts, including overtime and/or weekends as needed.

Helpful experience

• Experience supporting macOS, iOS, and Linux environments.
• Technical certifications (examples: A+, Network+, or MCSE).
• Knowledge of audio-visual and conference room equipment.
• Comfort supporting business-critical systems with a sense of urgency.
• Ability to work independently while remaining patient through frequent interruptions.
• Strong written, verbal, and phone communication skills.

Benefits

• Long-term incentives including company stock, stock options, or long-term cash awards.
• Potential discretionary bonuses.
• Employee Stock Purchase Plan (discounted stock purchase).
• Comprehensive medical, vision, and dental coverage.
• 401(k) retirement plan.
• Short and long-term disability insurance.
• Life insurance.
• Paid parental leave.
• Various discounts and perks.
• 3 weeks of paid vacation.
• Eligible for 10 or more paid holidays per year.

Technology areas you’ll work with

• Microsoft technologies, macOS, iOS, and Linux.

Pay and schedule

Pay range is USD 29 - 45 per hour. This is an onsite position in Hawthorne, CA.

ITAR requirements

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain required authorizations from the U.S. Department of State. Learn more about the ITAR here.