IT Support Specialist II

Quanta Government Solutions, LLC is hiring an IT Support Specialist II to provide Tier 2 endpoint and Microsoft 365 support across a hybrid enterprise environment.

Responsibilities

• Act as the Tier 2 point of contact for endpoint-related issues escalated by Tier 1, resolving most in-scope cases within scope and SLA targets.
• Escalate only the most complex or vendor-specific problems to Tier 3 or the responsible vendor.
• Support Microsoft 365 and Active Directory operations, including Exchange Online, Teams, SharePoint, OneDrive, Intune, Azure AD, and on-prem/hybrid AD.
• Perform user and mailbox management, including account administration, permissions, and M365 license assignment.
• Deploy, configure, and support Windows 11 workstations and laptops, including peripherals.
• Support iOS and Android mobile devices and assist with endpoint lifecycle tasks.
• Support endpoint security enrollment, including BitLocker, MFA, and Conditional Access.
• Troubleshoot end-user network connectivity using DNS, DHCP, VPN, and Wi-Fi; escalate infrastructure-level issues to Tier 3.
• Administer business application accounts and access, including user provisioning/deprovisioning and role/permission assignments.
• Manage software license assignment, tracking, and renewals across supported applications; troubleshoot installations, updates, and basic configuration.
• Participate in a shared on-call rotation for after-hours and weekend support for critical outages, plus assist with Tier 1 coverage during peak volume or staffing absences.
• Explain technical solutions clearly to non-technical users and serve as a trusted point of contact for staff and leadership.
• Maintain and audit asset inventory records and support evidence gathering for compliance audits.
• Travel to company sites and project locations for on-site support and installations.
• Contribute to IT support standard operating procedures and process documentation, identifying opportunities for efficiency improvements.
• Support software license cost tracking and renewal forecasting; flag underused or duplicate licenses for reclamation.
• Document solutions, maintain knowledge base articles, and perform other duties as assigned.

Requirements

• Associate’s degree in IT, Computer Science, or a related field required; equivalent education plus hands-on experience may be considered in lieu of degree.
• 4–6 years of experience in an IT support or service desk role with demonstrated progression from Tier 1 responsibilities.
• Working knowledge of Microsoft 365 and Active Directory, including Exchange Online, Teams, SharePoint, OneDrive, Intune, Azure AD, and on-prem/hybrid AD.
• Proficiency supporting Windows 11 in a corporate domain environment; experience supporting iOS and Android devices.
• Working knowledge of endpoint security basics: BitLocker, MFA, and Conditional Access.
• Working knowledge of basic networking fundamentals: DNS, DHCP, VPN, Wi-Fi for end-user connectivity troubleshooting.
• Experience supporting/troubleshooting common business and desktop applications.
• Strong customer service orientation with excellent verbal and written communication skills.
• Experience maintaining asset inventory records and supporting compliance audit documentation.
• Experience with application account administration and software license management, including tracking seats, renewals, and reclamation.
• Experience using AI productivity tools in a professional setting: Microsoft Copilot, Claude, ChatGPT.
• CompTIA A+ or equivalent experience.
• Valid driver’s license with a clean driving record (required for travel).

Technologies

• Microsoft 365, Active Directory, Exchange Online, Teams, SharePoint, OneDrive
• Intune, Azure AD, BitLocker, MFA, Conditional Access
• Windows 11, iOS, Android
• DNS, DHCP, VPN, Wi-Fi
• Microsoft Copilot, Claude, ChatGPT
• PowerShell, CMD
• NinjaRMM, NinjaOne, ServiceNow, Jira, Freshservice
• Microsoft 365 GCC, Microsoft 365 GCC-High
• Microsoft Cloud PC, Azure Virtual Desktop (AVD)
• Deltek Costpoint, Deltek Cobra, SAP Concur Expense, ADP, P6, Autodesk Vault
• ITSM/ticketing platforms

Benefits

• Comprehensive medical, dental, and vision insurance coverage
• Company-paid life and disability insurance
• Access to mental health support and resources
• 160 hours of paid time off per calendar year, prorated in the year of hire based on start date, plus 11 company-observed paid holidays
• Ongoing training and development programs
• Career advancement opportunities
• Tuition reimbursement for continued education
• Employee recognition and rewards program
• 401(k) retirement savings plan with company match
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options (based on plan selection)
• Maternity and paternity leave programs

Preferred Education and Experience

• Bachelor’s degree in information technology or related field
• Experience with RMM platforms for remote support and device monitoring (NinjaRMM/NinjaOne preferred)
• Familiarity with ITSM/ticketing platforms (ServiceNow, Jira, Freshservice, etc.)
• Experience supporting government or defense contractor environments; familiarity with Microsoft 365 GCC or GCC-High compliance
• PowerShell, CMD, or equivalent scripting language for task automation and deployments
• Familiarity with Microsoft Cloud PC (Windows 365) and Azure Virtual Desktop (AVD)
• Familiarity with Deltek Costpoint, Deltek Cobra, SAP Concur Expense, ADP, P6, and Autodesk Vault

Preferred Licenses and Certifications

• Microsoft 365 Certified: Fundamentals (MS-900)
• CompTIA Network+ or Security+ (or equivalent)
• ITIL Foundation Certification

Supervisory Responsibilities

• No direct supervisory responsibilities
• May provide guidance and mentorship to Tier 1 support staff

Travel Requirements

• Travel: Yes
• Percent of time: 30%
• Overnight required: Yes
• On-call rotation: Yes (shared rotation, including occasional after-hours and weekend support)

Physical Demands

• Stationary position: Frequently
• Pushing/Pulling/Reaching: Seldom
• Climb: Seldom
• Kneel: Seldom
• Grab: Seldom
• Bend: Seldom
• Lift/carry over: 31–50 lbs
• Vision: 20/20 corrected
• Hearing: Receive detailed information if spoken to

Working Conditions

• Wet or humid: Seldom
• Near or on moving mechanical parts: Seldom
• Near or on heavy machinery: Seldom
• In high places: Seldom
• Exposed to fumes or airborne particles: Seldom
• Exposed to toxic or caustic chemicals: Seldom
• Outdoor weather conditions: Seldom
• Work with electricity: Seldom
• Work with explosives: N/A
• Work on or near a source of radiation: N/A
• Loud noise conditions (above 87dB): Seldom
• Other environmental factors including weather conditions: _____________________

Application Deadline

Quanta Government Solutions, LLC anticipates accepting applications through December 1, 2026. The posting may be extended if unfilled or closed earlier if the position is filled before the anticipated closing date.