Junior IT Support Specialist

Support an organization that invests in its people. As a Junior IT Support Specialist with Rosendin in Sterling, VA, you’ll help end users get back to work by resolving desktop, mobile, printer, and software issues through established procedures. This contract role also comes with employee-focused programs, including ESOP, 401(k), and a performance-based annual bonus.

What you’ll do

• Provide end-user support and problem resolution for AD accounts, cell phones, tablets, desktop and laptop computers, printers, peripheral hardware, and software applications.
• Use a trouble-ticketing system to document work and support clear communication with clients.
• Adapt support to Rosendin users, including field personnel, office employees, and stakeholders across management levels.
• Cover the Help Desk phone queue when needed.
• Escalate higher-level issues to IT Support Specialist 1, 2, and/or the Lead.
• Image laptops and desktops using SCCM and Intune Autopilot, and set up mobile iOS devices.
• Maintain stockroom inventory, order equipment and peripherals as needed, and prepare shipments using the UPS online system.
• Perform other related duties as assigned within the business unit.

What you bring

• 1+ years of experience.
• Associate degree in information technology, computer/information science, or equivalent experience (preferred).
• Excellent written and verbal communication and strong customer service skills, including empathy and the ability to prioritize in a fast-paced environment.
• Ability to troubleshoot using remote assistance tools and in-person support.
• Working knowledge of Microsoft Windows and Microsoft 365 Office Suite.
• Ability to stay organized and manage multiple tasks independently while working effectively in a dynamic team.
• Preferred: practical knowledge of Networking, Active Directory, Microsoft 365, Mobile Device Management, Cloud Storage, Remote Software, Conference Room AV, Cisco VOIP, and Video Conferencing software.
• Preferred: experience with an enterprise ticketing system.
• Demonstrated discretion and sensitivity when handling confidential information.
• Ability to document processes and procedures and adapt to changing requirements with a positive attitude.
• Knowledge of iOS devices is a plus.

Technology you’ll work with

SCCM, Intune Autopilot, Microsoft Windows, Microsoft 365 Office Suite, AD accounts, Active Directory, Mobile Device Management, Cloud Storage, Remote Software, Conference Room AV, Cisco VOIP, Video Conferencing software, iOS, and the UPS online system.

Benefits

• ESOP - Employee Stock Ownership
• 401(k)
• Annual bonus program based on performance, profitability, and achievement
• 17 PTO days per year plus 10 paid holidays
• Medical, Dental, Vision Insurance
• Term Life, AD&D, and Voluntary Life Insurance
• Disability Income Protection Insurance
• Pre-tax Flexible Spending Plans (Health and Dependent Care)
• Charitable Giving Match with the Rosendin Foundation

Travel and working conditions

• Travel: Up to 10% (mostly regional jobsites)
• Environment: Primarily indoors with varying conditions, including fluorescent lighting and air conditioning; noise level usually low to medium and can be louder on the jobsite.
• Physical demands: Sitting for long periods, standing, walking, typing, carrying, pushing, bending, and occasional lifting up to 30 lbs.
• Rosendin complies with the ADA and applicable state law, including considering reasonable accommodations for qualified disabled applicants and employees.